Job Summary:
The Quality Assurance Director is responsible for ensuring operational standards, safety requirements, production expectations, and process consistency are effectively implemented and maintained across all Donated Goods Retail (DGR) operations, including Retail Stores, Donation Centers, Warehouses, Transportation,
E-Commerce, and other donated goods functions. This position serves as a key resource in the development, documentation, implementation, auditing, and continuous improvement of operational standards. The Quality Assurance Director conducts field assessments, identifies opportunities for improvement, supports training efforts, and partners with operational leaders to drive consistency, efficiency, accountability, and operational excellence throughout the donated goods system.
The role helps ensure facilities remain clean, organized, safe, productive, and aligned with organizational expectations.
What We Do
Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve. Mission programs include A-STEP, Mayor’s Youth at Work, Mayor’s Young Leaders Advisory Council, Take Stock in Children, and TeensWork Alachua. Education and training programs include Ability One, GoodCareers Centers, and GoodwillTemps. Job opportunities can be found through our GoodCareers Centers, GoodwillTemps, Landscape Consultants (LCI), and Facilities Maintenance.
