The Quality Assurance (QA) Coordinator is responsible for supporting the organization’s quality assurance and compliance programs by monitoring processes, reviewing documentation, and ensuring adherence to internal standards, regulatory requirements, and industry best practices. This role assists in identifying areas for improvement, tracking performance metrics, and supporting corrective and preventive actions (CAPA) to enhance overall service and operational quality.
QualificationsEssential Duties and Responsibilities
- Conduct routine audits of processes, records, and documentation to ensure compliance with established standards
- Assist in the development, implementation, and maintenance of quality assurance procedures and policies
- Monitor key performance indicators (KPIs) and prepare quality reports for leadership review
- Identify process gaps, inconsistencies, and areas for improvement
- Support investigations of quality issues, complaints, and non-conformance reports
- Track and follow up on corrective and preventive action (CAPA) plans
- Maintain accurate and organized quality documentation and audit records
- Collaborate with departments to ensure compliance with internal and external regulations
- Assist in training staff on quality standards, procedures, and documentation requirements
- Participate in internal and external audits as needed
- Recommend process improvements to enhance efficiency and service quality
Qualifications
Education & Experience:
- Associate or Bachelor’s degree in Business, Healthcare Administration, Quality Management, or related field preferred
- 2+ years of experience in quality assurance, compliance, auditing, or related role
- Experience in healthcare, manufacturing, or service operations preferred
Skills & Knowledge:
- Strong understanding of quality assurance principles and methodologies
- Experience with auditing processes and compliance tracking
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Familiarity with QA systems, documentation tools, or compliance software a plus
- Strong analytical and problem-solving skills
#LI-KM1
Skills Required
- 2+ years of experience in quality assurance, compliance, auditing, or a related role
- Strong understanding of quality assurance principles and methodologies
- Experience with auditing processes and compliance tracking
- Strong analytical and problem-solving skills
- Associate or bachelor's degree in Business, Healthcare Administration, Quality Management, or a related field
- Experience in healthcare, manufacturing, or service operations
- Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
- Familiarity with QA systems, documentation tools, or compliance software
What We Do
CFG Health Systems, LLC is a privately-held correctional healthcare provider specializing in delivering high-quality medical, behavioral health, and dental services to incarcerated persons and detained juveniles. Founded in 1999, the company emphasizes holistic care and is a pioneer in utilizing telehealth services to enhance accessibility and efficiency in delivering care within correctional facilities across the region, focusing on improving the quality of life for all patients.
