Quality Assurance Analyst - Remote (must reside in PA/TN)

 

Dragonfly Health - A great place to land 

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. 

Whatever it takes. Wherever it takes us. What we offer

• Competitive Compensation $24.00 per hour
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) 
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What you will do

• Conduct routine and targeted audits across applicable areas of the business to evaluate quality, compliance, and adherence to established standards. 
• Analyze quality metrics, audit results, operational trends, and performance data to identify gaps and improvement opportunities.
• Develop and maintain dashboards, scorecards, audit summaries, and reports that give leaders actionable insight into quality performance.
• Identify workflow inefficiencies, compliance risks, and recurring issues and communicate recommendations to operational leadership.
• Support root-cause analysis and corrective and preventive action (CAPA) efforts.
• Help prepare for regulatory surveys, accreditation reviews, internal audits, and compliance assessments.
• Partner with teams across the organization on process improvements, workflow changes, system updates, and other quality initiatives

What we look for

• 3+ years of related professional experience, preferably within healthcare or hospice. 
• Experience conducting audits and working with operational data.
• Strong analytical skills, attention to detail, and the ability to turn findings into actionable recommendations.
• Familiarity with quality and process-improvement methodologies such as CAPA, TQM, Lean, or Six Sigma.
• Proficiency with Excel and reporting/analytical tools.
• Experience with Salesforce, call-monitoring systems, or similar platforms is helpful.
• Bachelor’s degree preferred, or an equivalent combination of education and experience.

Why Quality Assurance Analysts are important

As Dragonfly Health grows, maintaining quality and consistency becomes increasingly important—and increasingly complex. This role helps us identify risks and performance gaps before they become larger problems and gives our leaders the insight they need to make better decisions. Your work will directly influence how we improve processes, reduce risk, strengthen compliance, and deliver a consistently high standard of service as the organization continues to scale.

Let's soar together Qualifications Education Required High School or better. Experience Preferred CRM platforms and/or call monitoring systems Audits & operational data interpretation Hospice or healthcare experience Related work experience Equal Opportunity Employer
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