Help shape a stronger customer experience by joining a team focused on operational excellence and continuous improvement. You will turn quality insights into practical actions that improve outcomes and strengthen controls. Work closely with partners across the organization, share what you learn, and help teams perform at their best. If you enjoy problem-solving, data-driven decisions, and making work simpler and safer, this role offers meaningful impact and growth.
Job summary
As a Quality Analyst in the Quality Team, you will deliver quality reviews and actionable insights that improve the customer and partner experience. You will help strengthen controls by identifying themes, gaps, and opportunities for process improvement. You will collaborate with stakeholders to support coaching and feedback, enable consistent quality standards, and contribute to effective quality assurance initiatives.
Job responsibilities- Drive process and procedural efficiencies to support business objectives
- Improve the control environment through effective quality assurance practices
- Produce meaningful data and reports to support coaching, feedback, and performance management
- Perform quality reviews across complex, multiple workstreams
- Manage quality activities for projects within schedule and budget expectations
- Facilitate and participate in meetings as a quality representative or subject matter resource
- Conduct calibration sessions and serve as an escalation channel for quality issues
- Review project documentation and deliver required quality artifacts
- Validate testing coverage and requirements traceability
- Communicate quality results, trends, and analysis to stakeholders on a regular cadence
- Collaborate with stakeholders to resolve control gaps and support effective dispute resolution
- Bachelor’s degree or equivalent practical experience
- 3 years of experience in a quality management or quality assurance program
- Proficiency in Microsoft Office (Word, Excel, Access, Outlook)
- Experience identifying, documenting, and categorizing regulatory complaint and conduct risk indicators (for example: Unfair, Deceptive, or Abusive Acts or Practices; Servicemembers Civil Relief Act; Military Lending Act; Americans with Disabilities Act; elder or vulnerable-person concerns; discrimination)
- Ability to analyze evidence, apply critical thinking, and make objective decisions aligned to documented standards
- Ability to communicate clearly in writing and verbally, including summarizing findings for stakeholders
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Experience using analytics, documentation, and workflow tools (for example: Alteryx, SharePoint, Confluence, Jira)
- Ability to learn and navigate multiple operational systems and processes across business areas
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree or equivalent practical experience
- Three years of experience in a quality management or quality assurance program
- Proficiency in Microsoft Office, including Word, Excel, Access, and Outlook
- Experience identifying, documenting, and categorizing regulatory complaint and conduct risk indicators
- Ability to analyze evidence, apply critical thinking, and make objective decisions aligned with documented standards
- Clear written and verbal communication skills, including summarizing findings for stakeholders
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools
- Experience using analytics, documentation, and workflow tools such as Alteryx, SharePoint, Confluence, or Jira
- Ability to learn and navigate multiple operational systems and processes across business areas
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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