We are looking for a Quality Analyst in Mexico!
Qualifications:
Bachelors degree or equivalent diploma
3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.
Project management experience to include an understanding of business process improvement methods
Essential Hiring Skills:
B2 level English proficiency and Native language capability
Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Content moderation processes is done
Fluent English is mandatory
Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;
Preferably familiar with the social media industry and content moderation practices;
Flexible to policy changes, shifting schedules and dedicated to standard operating protocols
Expert familiarity with and quality review in all departments
Excellent written, verbal, and customer service skills
Comfortable communicating with all levels of management
Demonstrated proficiency in multi-tasking and prioritization
Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service
Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.
Responsibilities:
Auditing deliverables and identifying issues and trends
Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development
Skills Required
- Bachelor's degree or equivalent diploma
- 3+ years in a Quality Assurance role
- Project management experience including business process improvement methods
- B2 level English proficiency and native language capability
- Fluent English (mandatory)
- Fluency and clear, acceptable accents in languages used for content moderation
- Ability to ensure policy/legal compliance and safety of uploaded content
- Familiarity with social media industry and content moderation practices
- Flexibility to policy changes, shifting schedules, and adherence to SOPs
- Expert familiarity with and ability to perform quality reviews across departments
- Excellent written, verbal, and customer service skills
- Comfortable communicating with all levels of management
- Proven multi-tasking and prioritization skills
- Passion for ensuring a culture of excellence and commitment to quality and customer service
- Passion for management and review of quality issues including training, reporting, SLAs, coaching, and appraisals
What We Do
VALCE Talent Solutions is a recruitment agency and consulting firm specializing in IT talent acquisition and nearshoring, primarily in Mexico. They design customized solutions in IT talent and process optimization to help businesses scale intelligently and profitably. Their expertise focuses on specialized industries including Information Technology, Operations Management, and Supply Chain, providing end-to-end talent offerings to attract and retain top professional profiles.
