The Role
Welcomes visitors and customers, answers calls and emails, directs inquiries, manages visitor records and appointments, handles mail and courier services, maintains the reception area, and supports filing, data entry, and office coordination.
Summary Generated by Built In
Company Overview:
Qdigi Services (an Onsitego Company) is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera.
Our vision is to be a global company that provides world-class customer experience while continuously working towards creating better lives.
Website: www.digicare.com
Roles and Responsibilities:
- Greet and welcome visitors or customer in a professional manner
- Answer phone calls, emails, and direct inquiries to the right department
- Maintain visitor records and manage appointments or meeting schedules
- Handle incoming and outgoing mail or courier services
- Ensure the reception area is tidy and presentable
- Assist in administrative tasks like filing, data entry, and office coordination.
Desired candidate profile:
- Experienced Require: - Min 1 year
- Qualification: - Bachelor’s degree
- Good communication (verbal & written
- Polite and professional attitude
- Organizational and multitasking skills
- Basic computer knowledge (MS Office, email, etc.)
- Customer service orientation.
Benefits:
- Customer-oriented with a positive and professional attitude.
- Strong problem-solving and coordination skills.
- Reliable, detail-oriented, and committed to meeting deadlines.
- Prior experience in a service center or coordination-based role will be an added advantage.
Skills Required
- Minimum 1 year of experience
- Bachelor's degree
- Good verbal and written communication skills
- Polite and professional attitude
- Organizational and multitasking skills
- Basic computer knowledge, including Microsoft Office and email
- Customer service orientation
- Prior experience in a service center or coordination-based role
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The Company
What We Do
Onsitego is an India-based device-care and after-sales services company for personal electronics, gadgets, and home appliances. It provides extended warranties, damage protection, annual maintenance contracts, and on-demand repair and maintenance services. Through partnerships with retailers, service centers, engineers, and enterprise customers, Onsitego aims to simplify post-purchase ownership and deliver cashless, reliable customer support across a broad range of devices across India.
