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The Role
Supports workforce planning, recruitment, candidate screening, employee relations, onboarding, HR inductions, employee issue resolution, training coordination, HR process adherence, and exit formalities. The role partners with hiring managers and business teams to ensure adequate staffing, improve productivity, and provide employee support. It also manages onboarding documentation, asset and ID card issuance, buddy assignments, and exit asset handovers.
Summary Generated by Built In
Company Overview:
Digicare Services is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera.
Our vision is to be a global company that provides world-class customer experience while continuously working towards creating better lives.
Website: www.digicare.com
Job Purpose:
This role will support the business with their manpower requirement, resolve employee issues and help improve productivity.
Responsibilities:
● Coordinate with hiring managers to identify staffing needs and candidate selection criteria.
● Source and screen applicants through online channels, such as Apna Job, Naukri, LinkedIn and other professional networks.
● Support the business with adequate manpower.
● Provide HR expertise to the assigned business in the areas of employee relations, feedback, coaching etc.
● Ensure the new joiner is well equipped to perform by ensuring his/her pre-post onboarding formalities, HR inductions and adherence to HR processes like assigning buddy, issuance of ID cards, IT assets, alignment to training team for product and process training etc
● Regular HR connects with the employees to understand the employee issues and align with business to provide resolution.
● Taking care of exit formalities – asset handover, understanding the reasons for exit, intimation to relevant teams.
Desired candidate profile:
● 3+ years of experience in a talent acquisition or similar role
● Proficiency with social media, CV databases, and professional networks
● Proficiency in documenting processes and keeping up with industry trends
● Preferred from Service industry
● Proficient with MS Office - MS Excel, Word and Powerpoint
● Excellent interpersonal and communication skill
Qualification: MBA (or equivalent) in Human Resources Management or similar field
Skills Required
- 3+ years of experience in talent acquisition or a similar role
- Proficiency with social media, CV databases, and professional networks
- Proficiency in documenting processes and keeping up with industry trends
- MBA or equivalent qualification in Human Resources Management or a similar field
- Proficiency with Microsoft Office, Excel, Word, and PowerPoint
- Excellent interpersonal and communication skills
- Experience in the service industry
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The Company
What We Do
Onsitego is an India-based device-care and after-sales services company for personal electronics, gadgets, and home appliances. It provides extended warranties, damage protection, annual maintenance contracts, and on-demand repair and maintenance services. Through partnerships with retailers, service centers, engineers, and enterprise customers, Onsitego aims to simplify post-purchase ownership and deliver cashless, reliable customer support across a broad range of devices across India.
