- Test and validate web dashboards, API integrations, and overall platform functionality to ensure high-quality user experience.
- Execute comprehensive testing strategies including integration testing, end-to-end testing.
- Identify, document, and track software defects throughout the development lifecycle, working closely with the development team to ensure timely resolution.
- Develop and maintain detailed test plans, test cases, and test scripts for financial transaction processing and user data handling features.
- Execute regression testing to verify that new features don't impact existing functionality.
- Collaborate with the development team to establish quality standards and testing procedures.
- Generate comprehensive test reports and maintain traceability of issues for continuous improvement.
- Provide technical support to customers chat, or ticketing systems, troubleshooting platform-related issues and API integration problems.
- Document customer-reported issues and work with development teams to resolve bugs while maintaining clear communication with customers throughout the resolution process.
- Create and maintain technical documentation, FAQs, and user guides to help customers resolve common platform issues.
- Assist customers with platform onboarding, configuration, and best practices while leveraging QA expertise to provide accurate technical guidance.
- Monitor customer feedback and support tickets to identify recurring issues that may indicate underlying quality problems requiring testing attention.
Requirements
- Strong knowledge of QA methodologies, tools, and processes for web applications.
- Experience with both manual and automated testing approaches.
- Proficiency in testing web applications built with PHP, Javascript, and API integrations.
- Knowledge of testing frameworks and automation tools.
- Familiarity with version control systems, particularly Git.
- Experience with API testing tools and techniques.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support.
- Customer service orientation with ability to explain technical concepts clearly to non-technical users.
- Experience with helpdesk software and ticketing systems preferred.
- Experience with performance testing tools and load testing is a plus.
- JIRA or similar bug tracking tool experience preferred.
- Ability to multitask between QA testing responsibilities and tech support duties as business needs require.
Benefits
- THP Salary
- Allowances
- Medical Reimbursement
- Shared accommodation & amenities
Top Skills
What We Do
Coding Collective provides a dedicated team of trusted IT professionals who can fit seamlessly into your working team or environment, be it on a project basis or an extension of your own team.
We have been helping businesses since 2017, collaborating with start-ups of all sizes, and companies for our IT services.
We specialise in selecting candidates with strong technical problem-solving skills, expert level of understanding in their programming skillset, willingness to learn and high quality of code & communication skills. We provide the best practices for businesses which do not have any experiences with remote dedicated teams.
We are headquartered in Singapore, with Jogja as our developers’ hub in Indonesia. Being strategically located in the region with the best IT schools and one of the lowest costs of living cities in the world, we are capable of providing one of the most affordable & competitive IT Outsourcing Services to our clients.
How can we help you?
• Reduce Cost
We help you to save up to 59% compared to hiring in-house. No need to think of the hardwares, workspaces that you have to manage. Let us sort it out!
• Focus on Core Business
We enable you to make more effective business decisions, by providing the technical capabilities and support.
• Solve Capacity Issues
Headcount freeze in your company? Outsource your IT team to us!
We endeavor to be your trusted partner, working with you to deliver your strategic and operational objectives.
Let’s work together and see how IT can be a solution for your business!
To find out more, CONTACT US at [email protected]
SG EA License: 23C1462
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