The Role
The QA Tester/Tech Support role focuses on validating web applications and providing technical support while collaborating with development teams and ensuring high-quality user experiences.
Summary Generated by Built In
- Test and validate web dashboards, API integrations, and overall platform functionality to ensure high-quality user experience.
- Execute comprehensive testing strategies including integration testing, end-to-end testing.
- Identify, document, and track software defects throughout the development lifecycle, working closely with the development team to ensure timely resolution.
- Develop and maintain detailed test plans, test cases, and test scripts for financial transaction processing and user data handling features.
- Execute regression testing to verify that new features don't impact existing functionality.
- Collaborate with the development team to establish quality standards and testing procedures.
- Generate comprehensive test reports and maintain traceability of issues for continuous improvement.
- Provide technical support to customers chat, or ticketing systems, troubleshooting platform-related issues and API integration problems.
- Document customer-reported issues and work with development teams to resolve bugs while maintaining clear communication with customers throughout the resolution process.
- Create and maintain technical documentation, FAQs, and user guides to help customers resolve common platform issues.
- Assist customers with platform onboarding, configuration, and best practices while leveraging QA expertise to provide accurate technical guidance.
- Monitor customer feedback and support tickets to identify recurring issues that may indicate underlying quality problems requiring testing attention.
Requirements
- Strong knowledge of QA methodologies, tools, and processes for web applications.
- Experience with both manual and automated testing approaches.
- Proficiency in testing web applications built with PHP, Javascript, and API integrations.
- Knowledge of testing frameworks and automation tools.
- Familiarity with version control systems, particularly Git.
- Experience with API testing tools and techniques.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support.
- Customer service orientation with ability to explain technical concepts clearly to non-technical users.
- Experience with helpdesk software and ticketing systems preferred.
- Experience with performance testing tools and load testing is a plus.
- JIRA or similar bug tracking tool experience preferred.
- Ability to multitask between QA testing responsibilities and tech support duties as business needs require.
Benefits
- THP Salary
- Allowances
- Medical Reimbursement
- Shared accommodation & amenities
Skills Required
- Strong knowledge of QA methodologies, tools, and processes for web applications
- Experience with both manual and automated testing approaches
- Proficiency in testing web applications built with PHP, Javascript, and API integrations
- Knowledge of testing frameworks and automation tools
- Familiarity with version control systems, particularly Git
- Experience with API testing tools and techniques
- Strong analytical and problem-solving skills with excellent attention to detail
- Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support
- Customer service orientation with ability to explain technical concepts clearly to non-technical users
- Experience with helpdesk software and ticketing systems
- Experience with performance testing tools and load testing
- JIRA or similar bug tracking tool experience
- Ability to multitask between QA testing responsibilities and tech support duties
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The Company
