The Global Productivity and Sales Tools team at focuses on productivity tools used by internal Sales teams that help them do their work more effectively. Our team supports the usage of Salesforce, including customization of the CRM tool so that it meets the needs of the business.
The project needs someone to support our development team with QA testing, which is a key step in our feature deployment process. The Lead QA Tester will use their knowledge of Salesforce to test new creations and improvements from developers and collaborate with multiple internal partners to roll out new features. Experience with the CPQ module would also be a plus for ad hoc projects.
Long Term Contract Position
Location: Currently Remote, must be flexible to work on-site in San Jose, CA in future
Pay: Starting at $45/hour+ including benefits
Responsibilities
- Own and lead the entire QA lifecycle, from initial test strategy definition through final deployment sign-off
- Define the exact scope of testing within the context of each release / delivery
- Design, create, modify and execute test plans and tests for the validation of new Salesforce features at both system and user level and drive to improve QA processes and methodologies
- Apply the appropriate test measurements and QA metrics during the testing phase and build custom QA reports for the engineering team
- Collaborate with project and engineering leads during the testing and deployment phases to ensure proper tool functionality during and after each release (dev and production instances): update project tracking records and inform project leads of QA results in a timely manner, identify issues and/or risks and work with engineering team to identify root cause of issues found
- Utilize testing and development best practices, patterns, and processes to continuously improve testing operations and quality of new feature releases
Requirements
- BA or BS degree with 2+ years of experience or relevant experience
- Advanced SFDC troubleshooting experience
- QA/ Technical testing experience
- Exceptional written and verbal communication skills, with proven mastery of asynchronous communication and coordinating work across global time zones
- High level of self-management, organization, and professional etiquette required for a remote work setting
Preferred Qualifications
- SFDC admin experience
- SFDC CPQ Module experience
- Experience testing with Agile releases
- Familiarity with ticket management systems like JIRA
Benefits
Paid Time Off
Paid Holidays
Subsidized Medical, Dental, Vision and Life Insurance
401k
Employee Assistance Programs
Top Skills
What We Do
Let us join your journey to success! Tech Firefly is a Technology Solutions company specializing in providing outsourced solutions.
Our approach is based on client satisfaction and solving problems for our clients. This means we value your culture, your vision, your brand voice and the customer journey you want your customers to make. Our services include:
-Software Development including IOS, C++ and Java Applications
-Usability Testing for Hardware and IoT Devices
-Testing product features with a focus on the customer experience and usability
-Performing QA of internal apps, external apps and software before downstream and end user impact
-QA Automation
-Innovative solutions including AI Data Labeling, Robotic Process Automation and Blockchain
-End to End Content Management including curation, moderation and localization services
-Customer care, Tech support and Sales Support
-Providing customer experience insights to product owners, engineers and product quality teams
-Talent Acquisition services specializing in Technical, Professional, Foreign Language and other hard to fill job requirements
-On-shore, near shore and off-shore teams
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