QA/QC Manager

Who is Turner & Townsend?

All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver transformational programmes across the real estate, infrastructure and natural resources sectors, making a difference to people’s lives and ensuring a return on investment for our clients and their investors.

Our purpose:

Transforming performance for a green, inclusive, and productive world.

The world is changing and we have a responsibility to support that change, helping drive it and be part of it. Through the commitment, capability and care our team brings, we build trust between clients, suppliers, governments and society. Delivering better outcomes that have a positive impact on the world around us. We work smarter to face the challenges of the future; bringing the clarity that helps teams realise their full potential across the real estate, infrastructure and natural resources sectors. It’s how we’ve made the difference for more than 75 years.

Our values:

Love a challenge: We love a challenge and we work hard to make change happen and see things through. We don’t stand still, challenging ourselves and others to do better every day. And we are trusted to do the right thing, raising standards all the time.

Stronger together: We’re stronger together by connecting people in diverse teams, so that we can all collaborate to deliver our best work. We focus on what matters and use our influence to build a better world for everyone.

Bring out the best in everyone: We bring out the best in everyone. We help each other to make the most of our potential, always learning from our experience. We treat each other with care and respect and make time to give everyone a voice

Role Overview

We are seeking an experienced QA/QC Manager with 12–15 years of experience in quality management for construction, real estate, infrastructure, industrial, or engineering projects. The role will be responsible for developing, implementing, and monitoring Quality Assurance and Quality Control systems to ensure that all project activities, materials, and deliverables comply with organizational standards, client requirements, contract specifications, and regulatory guidelines.

Key Responsibilities

Quality Management Systems

• Develop, implement, and maintain Project Quality Plans (PQP), Inspection & Test Plans (ITP), and quality procedures.
• Establish quality objectives, standards, and compliance requirements across projects.
• Ensure adherence to ISO standards and company quality management systems.
• Drive continuous improvement initiatives and best practices across project teams.

Quality Assurance

• Monitor project processes to ensure compliance with approved quality procedures and standards.
• Conduct internal quality audits and assessments to evaluate process effectiveness.
• Review method statements, technical specifications, and quality documentation.
• Ensure preventive and corrective actions are implemented effectively.

Quality Control

• Oversee inspections and testing activities for materials, workmanship, and completed works.
• Ensure compliance with approved drawings, specifications, codes, and standards.
• Manage Non-Conformance Reports (NCRs), observations, and corrective action closure.
• Review and approve quality records, inspection reports, and test results.

Site Quality Management

• Conduct site inspections and quality surveillance to ensure project quality objectives are achieved.
• Coordinate with contractors, consultants, vendors, and project teams to resolve quality-related issues.
• Monitor workmanship standards and ensure compliance with approved quality requirements.
• Support project teams in addressing quality concerns during execution.

Stakeholder Coordination

• Interface with clients, consultants, contractors, and regulatory authorities on quality matters.
• Participate in client audits, inspections, and quality review meetings.
• Provide technical guidance and recommendations on quality-related issues.
• Ensure timely communication and resolution of quality concerns.

Team Leadership & Development

• Lead and mentor QA/QC engineers, inspectors, and quality personnel.
• Conduct training programs to enhance quality awareness and compliance.
• Promote a culture of quality excellence across project teams.
• Evaluate team performance and identify development opportunities.

Documentation & Reporting

• Maintain quality records, audit reports, inspection reports, and compliance documentation.
• Prepare weekly and monthly quality performance reports.
• Track quality KPIs and provide recommendations for improvement.
• Ensure documentation is maintained in line with project and organizational requirements.

Health, Safety & Compliance

• Ensure quality processes align with HSE requirements and industry regulations.
• Support compliance with statutory, contractual, and client-specific quality standards.
• Participate in risk assessments and project governance reviews.
• Drive a proactive approach to quality and risk management.

Required Qualifications

• Bachelor's Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, Construction Management, or a related field.
• Certification in Quality Management Systems (ISO 9001 Lead Auditor/Lead Implementer) preferred.
• Additional certifications in quality, auditing, or project management will be advantageous.

Experience Requirements

• 12–15 years of experience in QA/QC management within construction, infrastructure, real estate, industrial, or engineering projects.
• Proven experience in implementing and managing quality management systems on large and complex projects.
• Strong knowledge of QA/QC processes, audits, inspections, testing procedures, and industry standards.
• Experience working with clients, consultants, contractors, and regulatory stakeholders.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.