QA Engineer

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

We’re looking for a QA Engineer who is passionate about quality, automation, and continuous improvement. This is not a traditional QA role. At EdgeTier, quality is a shared responsibility, and you’ll play a key role in embedding that mindset across the team.

This role will see you balance hands-on exploratory testing with building and scaling automation, helping us ship reliable, high-quality software at speed. You’ll also help shape how we approach QA as a company, driving a shift-left testing culture and improving how we catch issues early.

• Own and evolve our test automation strategy, primarily using Playwright (TypeScript)

• Build and maintain scalable, reliable automated test suites integrated into CI/CD pipelines

• Perform exploratory and manual testing to uncover edge cases and ensure product quality

• Work closely with engineers, product managers, and the QA Lead to embed quality throughout the software development lifecycle

• Identify, debug, and reduce flaky tests, improving reliability and feedback speed

• Contribute to test strategy, quality metrics, and release confidence

• Champion shift-left practices, helping teams catch issues earlier in development

• Get involved in team rituals—planning, standups, reviews—bringing a quality-first mindset

No two days look the same—and that’s how we like it.

You might spend part of your day:

• Pairing with developers to design better test coverage early

• Writing or improving automated tests

• Running exploratory testing on new features

• Reviewing PRs with a quality lens

• Jumping into team discussions to spot risks before they become bugs

Some sprints might lean more toward automation, others toward manual testing—but adaptability is key.

• 3 to 5+ years of experience in QA or Software Testing

• Strong experience with test automation (e.g. Playwright, Cypress)

• Solid understanding of QA methodologies (manual + automated)

• Experience integrating tests into CI/CD pipelines (e.g. GitHub Actions, GitLab CI)

• Proven ability to improve test reliability and reduce flakiness

• Experience working in Agile/Scrum environments

• Exposure to or experience with shift-left testing practices

• Experience with Playwright (TypeScript)

• Defining test strategies and quality metrics

• Performance testing experience

• Experience using AI tools (e.g. Copilot, Cursor, Gemini) to enhance productivity

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!

• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!

• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.

• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.