QA Engineer

About Emplifi

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands, like McDonald’s, Ford Motor Company, and Delta Air Lines, rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit www.emplifi.io.

About the QA Team 

Our QA Team provides QA engineers across engineering teams to ensure our clients are not experiencing issues while using our product. We are focusing on building a strong test plan and evaluating tickets coming from Customer Support.

We have QAs focusing on the Front-end and Back-end parts of our product, as well as team focusing on test Automation.

The culture of the team focuses on the growth of both hard and soft skills.

What You’ll Do Here

• Create manual test cases based on user story specifications.
• Perform test cases and maintain associated test records.
• Record issues into a defect-tracking system.
• Follow-up and close issues entered into the defect-tracking system.
• Escalate issues to a higher level when issue resolution is not achieved within a reasonable amount of time.
• Work with the development team to understand assigned modules/new product features for the purpose of developing test cases.
• Actively engage with the Product Owner and Developers to ensure the viability of proposed solutions.
• Perform exploratory testing once both RC and the production environment are upgraded.
• Complete all scheduled tasks on time.
• Work proactively on the client requests as a second line of support.
• Research, design, and develop customer-focused test plans.
• Develop and utilize automated test scripts to perform duties.
• Regularly update technical documentation
• (i.e. Product Release Notes/Readme files).

What You’ll Bring to Us

• You are competent in both written and spoken English.
• Ability to write test cases and procedures according to approved specifications. 
• Basic troubleshooting skills. 
• Computer operating system, appropriate subsystems, and test tool knowledge. 
• You have a minimum of 1 year of experience within a software development environment.
• You’re familiar with work management tools (i.e. Jira, TargetProcess, Asana).
• You have experience with project management frameworks (i.e. Agile, Scrum, or Kanban).
• You're keen on growing your knowledge and helping others.

What We Offer

• Unlimited Vacation, 3 sick days, home office
• Internal tech talks, Udemy courses, and workshops
• Maternity and Parental Benefit
• Meetups & conferences
• Multisport card
• Agile and open-minded culture, with high levels of trust and flexibility 
• Possibility to learn new and cutting-edge technologies in an environment that encourages new ideas
• Possibility to work from offices in Prague (Karlin), Brno (Impact Hub), Pilsen (Roudná)
• Chance to compete in a ping-pong tournament or to enjoy table football, Playstation, Ergonomic exercise, or run with colleagues, and nearly all year-round grilling parties and other team-building opportunities
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. 

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.