QA Engineer – Salesforce & AI Systems

This is a remote position.

Key Responsibilities

• Design and execute test cases for Salesforce configurations, customizations, and third-party integrations (ERP SAP..)
  

• Evaluate AI chatbots and agent AI systems for accuracy, consistency, and appropriate handling of edge cases and failures
  

• Assess multi-step, multi-tool AI workflows to confirm agents behave as intended across an entire task, not just a single response
  

• Conduct functional, regression, integration, and user acceptance testing across web and API layers
  

• Identify, document, troubleshoot, finding root cause and track defects, working closely with the development team through to resolution
  

• Maintain clear and thorough test documentation for both conventional features and AI-driven functionality
  

• Support automation testing initiatives where relevant, or help establish them if they do not yet exist
  

• Work with product and engineering teams to translate requirements into meaningful test coverage
  

• 2–5 years of professional experience in quality assurance or software testing
  

• Practical experience testing Salesforce, including workflows, custom objects, or integrations
  

• Experience testing AI chatbots, conversational AI, or agent AI systems
  

• Solid grounding in QA fundamentals, including test case design and defect lifecycle management
  

• Ability to test systems where outcomes are not always fixed or fully predictable
  

• Strong written communication skills, particularly when explaining AI behavior to non-technical stakeholders
  

• Ability to work independently and reliably in a remote setting
  

• Experience with automation testing tools such as Selenium, Playwright, or Cypress
  

• Familiarity with API testing tools such as Postman
  

• Exposure to prompt evaluation or LLM output assessment methods
  

• Relevant Salesforce certifications