Schedule: Night Shift
Employment Type: Full-time
Location: Remote, Philippines
About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential
Who We Need
We are seeking a detail-oriented, technical QA / Data Collection Engineer to assist with test execution, issue reporting, and hardware-level troubleshooting. In this role, you will run proprietary collection software, execute structured test plans, and perform exploratory testing to ensure seamless performance across target environments.
The ideal candidate possesses a strong technical foundation in PC hardware and basic networking, excellent troubleshooting skills, and the ability to communicate clear, actionable bug reports in written English.
Responsibilities
- Software Setup & Maintenance: Install, configure, and maintain collection and QA software on personal hardware that meets target operational specifications.
- Test Execution: Perform structured test plans alongside ad-hoc exploratory QA before and during data collection runs.
- Issue Reproduction & Logging: Identify and reproduce bugs, gather necessary crash logs and screenshots, and write clear, step-by-step reproduction instructions.
- Communication & Escalation: Document and report findings concisely via Slack in written English, escalating critical issues to team leads as appropriate.
- Hardware & Network Validation: Ensure test hardware accurately reflects fleet target behaviors (e.g., target 1080p60 performance with an RTX 3060-class GPU or equivalent) and maintain redundant internet connections (e.g., dual ISP) to guarantee session reliability.
- Feedback Filtering: Serve as a first-line triage layer, filtering out noise to deliver concise, high-signal technical feedback to client engineering teams.
Requirements
- Technical Background: Educational background in IT/Computer Science or equivalent hands-on experience in technical support and troubleshooting.
- Hardware & Systems Knowledge: Strong familiarity with Windows PC hardware setup, driver updates, GPU configuration, and fundamental networking.
- Technical Writing: Demonstrated ability to read system logs and communicate technical details clearly in writing.
- Communication: Fluency in written English for daily asynchronous and live collaboration via Slack.
- Schedule & Availability: Reliable full-time availability with flexibility to overlap working hours with client teams as needed.
- Hardware Specs (BYOD): Personal computer setup capable of meeting fleet target performance (e.g., RTX 3060-class GPU / 1080p60 performance target).
- Network Redundancy: Dual ISP or equivalent backup internet connection strongly preferred to maintain high uptime.
Nice to Have
- Prior game QA, software QA, or data-collection ops experience
- Familiarity with crash dumps, observability tools, or bug trackers
Why Expedock
- HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month
- Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
- Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
- Evaluate your qualifications and suitability for current and future roles
- Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
- Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
Skills Required
- Educational background in IT, Computer Science, or equivalent hands-on technical support and troubleshooting experience
- Strong familiarity with Windows PC hardware setup, driver updates, GPU configuration, and fundamental networking
- Ability to read system logs and communicate technical details clearly in writing
- Fluent written English for daily asynchronous and live collaboration via Slack
- Reliable full-time availability with flexibility to overlap client working hours
- Personal computer capable of meeting target performance specifications, including RTX 3060-class GPU or equivalent and 1080p60 performance
- Dual ISP or equivalent backup internet connection
- Prior game QA, software QA, or data-collection operations experience
- Familiarity with crash dumps, observability tools, or bug trackers
What We Do
Expedock is an AI-powered automation service and tech-enabled workforce augmentation platform specializing in the global supply chain and logistics industry. The company leverages cutting-edge AI and top global talent to automate the processing of complex freight documents and streamline back-office operations. By combining proprietary AI with specialized remote teams, Expedock helps logistics, tech, and healthcare businesses increase operational capacity, reduce costs, and improve data accuracy.
