QA Engineer - Contract

We believe that sharper minds produce safer outcomes. Our mission is to make the world a safer place by improving training for peace officers through our mobile and web-based platforms.

Our QA team is talented, inquisitive, and fearless - constantly pushing each other to be great. We're looking for a Contract QA Engineer who will integrate deeply with our team and be responsible for addressing mobile/web application challenges and changes that might prevent accurate functionality of our user applications. What we build defines who we are, and you'll play a critical role in ensuring we get the details right every time.

What you’ll gain:

• Impact & Variety: Engage with complex integrations and influence product and engineering decisions. 
• Professional Growth: Collaborate across multiple layers, honing versatile engineering skills.
• Autonomy & Ownership: Take full ownership of your features from concept to deployment.

What you'll do:

• Deliver quality through a combination of manual and automated testing.
• Create, maintain, and execute test cases defined in the Test Management Platform (TestRail).
• Define pre-conditions and create test data needed for test case execution.
• Isolate the signal from the noise through methodical troubleshooting and root cause analysis.
• Think out-of-the-box and find creative ways to solve a variety of testing challenges.
• Log high-quality bugs tickets into JIRA.
• Identify and validate across browsers, operating systems, and devices.
• Manage builds & releases on projects from start to finish.
• Leverage 3rd party tools and custom scripts as needed to support testing.
• Create & manage release notes and report test results.
• Periodically monitor application health using reporting dashboards and tools.
• Proactively provide feedback on product usability and recommendations to improve overall quality.
• Assist in supporting the customer by assisting helpdesk support with investigations and ticket triage.

What you need to succeed:

• 4+ years of software QA experience testing web and/or mobile applications
• Strong experience creating, maintaining, and executing test cases, including functional, regression, exploratory, and end-to-end testing
• Experience with SQL, preferably PostgreSQL, including writing queries to validate data, troubleshoot issues, and support application testing
• Experience identifying, documenting, tracking, and retesting defects, with clear reproduction steps and supporting evidence
• Experience with TestRail and JIRA, or comparable test management and issue-tracking tools
• Experience with web and mobile test automation, preferably Playwright/JavaScript and Appium/AltTester
• Experience testing across browsers, mobile devices, operating systems, and screen sizes, including platforms such as BrowserStack
• Ability to troubleshoot test failures and differentiate between application, automation, environment, and test-data issues
• Strong attention to detail, problem-solving skills, and ability to clearly communicate defects, test results, risks, and release readiness
• Ability to collaborate with Product, Design, Development, and QA to clarify requirements, identify edge cases, and ensure adequate test coverage
• Familiarity with CI/CD and source control, preferably GitHub and GitHub Actions
• Familiarity with testing for ADA is a plus

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All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, marital status, medical condition, or any other protected characteristic.