This is a remote position.
Company Overview:
Insight Therapy Solutions is a rapidly growing mental healthcare organization committed to enhancing the lives of individuals and communities by providing exceptional mental healthcare services. As we expand our reach and impact, we are seeking a diligent and detail-oriented QA & Documentation Specialist to ensure the highest standards of quality in our documentation processes. If you are passionate about accuracy, compliance, and improving healthcare services, we invite you to join our dynamic and dedicated team.
Position Overview:
We’re looking for a meticulous and detail-oriented QA & Documentation Specialist to join our team. In this role, you will be responsible for ensuring the quality and accuracy of all documentation related to patient care, including reviewing and auditing records to ensure compliance with industry standards. You'll collaborate closely with staff to resolve any documentation issues, contribute to the development of quality assurance processes, and ensure that our documentation practices consistently support the high standards of care we provide. Your attention to detail and ability to work independently will be essential in maintaining the integrity and efficiency of our operations.
- 100% remote – work from home
- Room to grow – build QA & healthcare administration skills
- Prpose-driven work – your accuracy supports excellent client care
- Inclusive culture – supportive, collaborative team
- Paid time off (PTO)
- Paid U.S. holidays
- Paid birthday leave
- Monthly health stipend
Job Description:
Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment.
Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines
Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues
Help develop QA Processes for other teams
Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed.
Skills/Knowledge:
Ability to work independently in a remote setting
Ability to adapt to industry changes in policies and procedures
Detail-oriented and strong organizational skills
Strong interpersonal skills, including written and oral communication skills
Excellent English language proficiency, written and spoken
Ability to quickly learn, adapt and navigate different tools and resources
Strong analytical and data-gathering skills
Ability to work well with different personalities
Comfort dealing with ambiguity and the ability to work independently
Ability to work well within a team
Strong problem-solving skills with the capacity to quickly identify and address solutions to complex situations
Qualifications/Requirements:
Must have at least +2 years of QA experience, preferably in US Healthcare or mental health services
Coaching experience is a plus.
Experience in working remotely or in a BPO company is preferable
System Requirements:
Desktop/Laptop: Your processor should be at least Intel Core i5 or higher or equivalent with 4GB of RAM (recommended 8GB)
Internet connection should have at least 10Mbps
Work Hours:
Full-time (40 hours a week)
Monday-Friday
Between 8 AM-6 PM Pacific Time
Skills Required
- At least 2 years of QA experience in US Healthcare or mental health services
- Coaching experience
- Experience working remotely or in a BPO company
- Desktop/Laptop with Intel Core i5 or higher, 4GB RAM (8GB recommended)
- Internet connection of at least 10Mbps
What We Do
Insight Therapy Solutions is a US-based teletherapy and mental health services provider offering online counseling for anxiety, depression, trauma, and relationship issues, aiming to improve access to high-quality, cost-effective mental healthcare.
