QA Coordinator

The QA Coordinator serves as a critical point of contact for customers, ensuring timely, accurate, and professional communication regarding projects, documentation requests, customer inquiries, and general support needs. This role acts as a liaison between customers and internal departments, facilitating information flow, coordinating responses, and helping maintain strong internal and external relationships.

Responsibilities:

• Serve as a critical point of contact for internal and external customers.
• Respond to customer inquiries and requests in a timely and professional manner.
• Coordinate communication between customers and internal departments to ensure accurate and timely responses.
• Provide customers with project status updates and facilitate communication regarding ongoing activities.
• Manage customer portals and maintain customer-required information, documentation, and updates.
• Coordinate customer documentation requests, including certificates, reports, quality documentation, policies, procedures, and other controlled documents as authorized.
• Track customer requests and ensure appropriate follow-up through resolution.
• Coordinate and participate in customer meetings, conference calls, audits, and site visits.
• Support preparation and organization of materials required for customer audits and visits.
• Maintain accurate records of customer interactions, requests, and commitments.
• Assist internal departments in gathering information needed to support customer requests.
• Escalate customer concerns, urgent requests, and communication issues to appropriate management personnel.
• Develop and maintain positive working relationships with customers and internal stakeholders.
• Assist in identifying opportunities to improve customer communication and support processes.
• Maintain confidentiality and professionalism in all customer interactions.
• Perform data collection and data trending, and share with leadership team.
• Coordinate meetings, author and distribute meeting minutes and share with leadership team
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Business, Communications, Life Sciences, or a related field preferred.
• Minimum of 2 years of experience in customer service, client relations, project coordination, or a related role preferred.
• Experience in a pharmaceutical, biotechnology, laboratory, manufacturing, or other regulated environment preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to interact professionally with customers and cross-functional teams.
• Strong problem-solving and critical-thinking skills.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Experience working with document management systems and databases.
• Ability to handle sensitive and confidential information appropriately.
• Strong attention to detail and commitment to accuracy.
• Strong interpersonal/group skills with ability to collaborate or support team members
• Effective verbal and written communication skills