QA Analyst

About this Role

Fandom is growing! Our QA Analyst opportunity is based in Poznan, and reports to our Manager of QA.

Our QA team working on a daily basis with Sales org is a fan of ensuring high quality information is provided.

As a QA Analyst you will work with our Sales Operations teams based in our San Francisco, New York, and London office locations and Ad Engineering in the Poznan office. You will have the potential to develop either in ad operations, data analysis, quality assurance or engineering.

You will support teams in South East Asia, Europe, and the USA with a heavy focus on your dedicated timezone -  West Coast (working hours 6 PM - 2 AM CEST). 

You will provide quality assurance of direct advertising campaigns by checking and correcting their setup, as well as solving ad-related issues.

You Will...

• Provide technical support to Ad/Revenue Operations & Ad Engineering teams and 3rd party vendors, including quality assurance of campaigns’ setup
• Identify and communicate any issues to ensure accurate delivery of ad campaigns
• Work with the AdEng team and escalate any issues that the  Sales  Ops team can't handle
• Work with the Sales Systems and Tools team to provide feedback about new tools/systems that the Sales Ops team may use
• Monitor ad setup and campaign targeting and ensure that 3rd party data is being correctly recorded 
• Test new ad products to identify any technical issues and prepare clear guidelines for new products, and train members of the operations team
• Provide data analysis required by Sales Ops needs (e.g. KPI benchmarks for ad products)
• Train new Sales Ops members 
• Work with your manager and team to develop solutions to improve operational efficiency, testing, and campaign management processes
• Evaluate and advise on technical requirements for vendor implementation
• Manage the implementation of custom ad product campaigns from a technical operations standpoint
• Participate in the optimization of processes and automation of the QAing process
• Serve as an independent and confident point of contact for all ad-related technical issues

You Have...

• 1+ years of experience with QA, testing, and data analysis, preferably in a digital business environment
• Ability to independently resolve common issues raised by internal teams and external vendors
• Basic JavaScript & HTML knowledge for troubleshooting ad setups
• Basic programming skills to aid in automation and data analysis, e.g., Python
• Basic knowledge of the software development process/concepts
• Fluent English
• Strong verbal and written communication skills with internal and external international teams
• Ability to independently articulate technical details, manage expectations, and collaborate effectively with Sales, Analytics, and Operations teams.
• Comfortability talking with stakeholders on other teams to understand their business priorities and adjust work accordingly
• Ability to work from 6 PM - 2 AM Central European Time

Bonus Points...

• Familiarity with online advertising, ad tech, marketing, or sales concepts and metrics
• Experience in an international & multicultural environment
• Customer service experience 

Benefits & Perks

• MacBook Pro and all the gear you need for work
• Free access to a multitude of popular online courses and books sponsored by our company
• Company stock options
• Company swag packages
• Cafeteria Benefit Program (including private medical care, gym membership, shopping/wellness bonus, etc.)
• VTO (Voluntary Time Off) - a day off every quarter for volunteering non-profit
• Frequent team bonding events
• Flexible work hours & time off
• Employee Interest and Hobby Groups supported by our company
• Open, energetic, and fan-focused international work environment

About Fandom

Fandom is the world’s largest fan platform, where fans immerse themselves in imagined worlds across entertainment and gaming. Reaching more than 350 million unique visitors per month and hosting more than 250,000 wikis, Fandom is the #1 source for in-depth information on pop culture, gaming, TV and film, where fans learn about and celebrate their favorite fandoms. Fandom’s Gaming division manages the online video game retailer Fanatical. Fandom Productions, the content arm of Fandom, enhances the fan experience through curated editorial coverage and branded content from trusted and established publishing brands Gamespot, TV Guide and Metacritic, along with its Emmy-nominated Honest Trailers and the weekly video news program The Loop. For more information follow @getfandom or visit: www.fandom.com.

Fandom is an equal opportunity employer. Fandom values diversity, and all employment decisions are made on the basis of job requirements and individual qualifications.

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