QA Analyst

Salary: £34,518 - £43,148 DOE + Benefits + Bonus
Location: Birmingham

We care deeply about inclusive working practices and diverse teams. If you'd prefer to work full-time, part-time or as a job-share, we'll facilitate this wherever we can; whether to help you meet other commitments or to help you strike a great work-life balance.

We’re looking for a QA Analyst to join our team at ParkIT in a hands-on software testing role focused on manual testing and validation.

ParkIT is part of BookFlowGo, Holiday Extras Group’s B2B parking technology offering. BookFlowGo brings together pre-booking technology, parking operations software and hardware innovation to help airports, cities and mobility hubs run smarter, more efficient parking operations. Together, Parkspace by Chauntry, ParkIT and Future Generation Services (FGS) create a connected parking ecosystem that helps operators maximise revenue, optimise capacity and make parking more seamless for travellers.

At ParkIT, we build software that helps parking operations teams work smarter. ParkIT was created after identifying a need to move complex airport parking operations away from manual, paper-based processes. Today, our technology helps operators make more efficient, data-driven decisions and keep vehicle movements flowing smoothly.

You’ll collaborate closely with Product and Engineering colleagues, helping ensure ParkIT’s software meets customer requirements, satisfies its acceptance criteria and is ready for deployment.

AI is becoming a useful part of modern quality assurance. You’ll be encouraged to learn and use approved AI tools to expand test ideas, accelerate test-case preparation and streamline troubleshooting, while applying your own observation and judgement to validate every result. Prior professional AI experience is not required.

This is a testing and validation role at its core. We’re looking for a thoughtful QA professional who cares deeply about software quality, communicates clearly and remains accountable for every test, defect and recommendation they produce.

By joining our team, you'll:

• Conduct manual testing to validate software against business, customer and project requirements.
• Confirm that applications satisfy agreed acceptance criteria, test scenarios and expected user outcomes.
• Work with Product and Engineering colleagues to understand intended behaviour and turn requirements into clear test conditions and cases.
• Use approved AI tools where valuable to expand test scenarios, prepare test cases, improve documentation and support troubleshooting.
• Critically review every AI-assisted output for missing edge cases, invented assumptions and misleading conclusions before relying on it.
• Execute functional, regression and exploratory testing across relevant environments and browsers.
• Create clear, reproducible bug reports in Jira with useful evidence, context and expected behaviour.
• Collaborate closely with developers to investigate issues, retest fixes and check relevant regression areas.
• Contribute to backlog refinement, sprint planning, whiteboard sessions and the creation of testable acceptance criteria.
• Provide clear quality evidence and feedback to support release decisions, and help us continuously improve our testing practices.

• Hands-on professional experience in manual software testing or quality assurance.
• A solid understanding of software testing concepts, methodologies and processes.
• Experience applying verification and validation principles to complex software or systems.
• The ability to understand customer and project requirements from a testing and validation perspective.
• Experience executing test cases across multiple environments and browsers to assure compatibility.
• Confidence using Jira or a similar tool to create clear, reproducible defects and collaborate through resolution.
• A strong interest in learning how tools such as ChatGPT, Claude or similar can improve test scenarios, test cases and troubleshooting. Prior professional use is welcome, not essential.
• An awareness of test automation, or tools such as Playwright, JavaScript and TypeScript, is a useful nice-to-have rather than a requirement.
• An inquisitive nature, outstanding analytical and problem-solving skills, and the ability to adapt to complex, rapidly evolving challenges.
• Excellent communication and collaboration skills, a continuous-learning mindset and a deep sense of care and responsibility for your work.

How we hire for this role

We try keep our recruitment process as quick and easy as possible for everyone. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:

- Video call with hiring manager

- Task related role

- Face to face interview at the office

Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via [email protected].

Applications close: Monday 19th October

We reserve the right to close applications early due to high volume. Therefore we encourage you to apply as soon as possible if you are interested.

We believe in employing amazing people and giving them the freedom to deliver brilliant things. We’re proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you'll enjoy:

• A fully flexible benefits package, including Income protection, Critical illness cover and Life assurance
• 25 days holiday plus your birthday off, alongside bank holidays and sabbaticals at key milestones
• Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
• Enjoy a Profit Share Bonus and a pension scheme with Aviva.
• Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
• A personal development plan, with access to training, conferences and real career progression.
• The freedom to help shape an AI-enabled engineering culture where good ideas and sound judgement matter.
• The chance to build technology that solves complex, real-world challenges and improves airport operations.