We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.
Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.
The OpportunityAs the Patient Experience Business Partner (PXBP), you will serve as the primary strategic liaison within Patient Experience (PX) for assigned Therapeutic Areas (TAs) to shape, triage, and elevate patient-related strategies and capabilities across Genentech. What you can expect in this role at Genentech:
Serve as the primary point of contact within PX for assigned TAs, managing the intake, documentation, and prioritization of patient experience needs across the product lifecycle.
Engage deeply with assigned Squads to translate TA business strategies into actionable experience requirements and PX Strategy Briefs.
Partner closely with Access Business Partners to integrate patient access barriers, support opportunities, and launch readiness into the Integrated Access Plan (IAP) and relevant integrated patient plan.
Lead PX activities for new product launches, line extensions, and pipeline assets, ensuring existing programs expand to meet future patient support requirements.
Influence senior CMG leaders with competing priorities by effectively communicating the strategic value, insights, and outcomes of PX priorities.
Collaborate cross-functionally with Experience Design, DDA, and RDT to advocate for the patient journey and drive scalable, enterprise-wide PX solutions.
Connect regularly with peer PXBPs to share best practices, eliminate overlap, and facilitate trade-off decisions within the enterprise PX roadmap.
Hold a Bachelor’s degree in a relevant discipline with 12+ years of professional industry experience in the pharmaceutical, biotechnology, or related sector.
Demonstrate deep understanding and knowledge in at least one Therapeutic Area and the ecosystem of entities impacting the patient access journey.
Possess a proven track record of strategic planning, trade-off decision-making, and managing high-impact cross-functional projects.
Show a deep proven track record of interfacing with, presenting to, and earning buy-in from senior leadership to drive strategic alignment across matrixed organizations.
Bring strong leadership presence, storytelling, and communication skills, with a demonstrated ability to lead and influence without direct authority.
Master’s degree or MBA in a relevant healthcare, business, or scientific field.
Direct experience in Patient Experience, Patient Access, Patient Advocacy, or Commercial Operations strategy.
Demonstrated success navigating matrixed cross-functional squads and utilizing data/technology tools to improve patient outcomes.
This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus
No relocation benefits are available for this posting
Willingness and ability to travel, as needed up to 30%.
The expected salary range for this position based on the primary location of CA is $166,400 - 309,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Skills Required
- Bachelor's degree in a relevant discipline with 12+ years of professional industry experience in pharmaceutical, biotechnology, or related sector.
- Deep understanding and knowledge in at least one Therapeutic Area and the ecosystem impacting the patient access journey.
- Proven track record of strategic planning, trade-off decision-making, and managing high-impact cross-functional projects.
- Proven experience interfacing with, presenting to, and earning buy-in from senior leadership to drive strategic alignment.
- Strong leadership presence, storytelling, and communication skills with ability to lead and influence without direct authority.
- Willingness and ability to travel, as needed up to 30%.
- Master's degree or MBA in a relevant healthcare, business, or scientific field.
- Direct experience in Patient Experience, Patient Access, Patient Advocacy, or Commercial Operations strategy.
- Demonstrated success navigating matrixed cross-functional squads and utilizing data/technology tools to improve patient outcomes.
Genentech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genentech and has not been reviewed or approved by Genentech.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, mental health, and prescriptions, supported by HSAs/FSAs and broad wellness resources. On‑site fitness and health centers, mental‑health clinicians, and specialized programs like fully covered preventive cancer screenings and menopause support deepen the offering.
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Retirement Support — Retirement benefits feature a 401(k) with up to a 4% company match plus an additional annual 6% company contribution to eligible pay. Additional financial protections such as life and accident insurance complement salary, bonuses, and stock options.
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Leave & Time Off Breadth — Time away includes about 20 paid vacation days, paid holidays, personal days, and a year‑end shutdown. A paid six‑week sabbatical every six years notably expands long‑term time‑off flexibility.
Genentech Insights
What We Do
Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for more than 40 years. Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal. Making a difference in the lives of millions starts when you make a change in yours.
