Shape the future of public sector payments by partnering with government clients and industry leaders to deliver innovative treasury and payment solutions that solve complex challenges, drive growth, and influence product strategy at scale.
As a Product & Industry Solutions Director for Improper Payments within the Public Sector Payments team, you will serve as a strategic advisor to clients while driving the development, delivery, and adoption of innovative treasury and payments solutions. Leveraging deep industry expertise and a consultative approach, you will partner with Sales, Product, Technology, and Operations teams to design and deliver solutions that address complex client challenges and support business growth.
In this role, you will bridge external market needs with internal product execution, acting as the voice of the customer while overseeing key aspects of the product delivery lifecycle. You will influence product strategy, drive commercialization efforts, manage cross-functional initiatives, and ensure solutions are delivered efficiently, compliantly, and at scale. Your leadership will help shape the future of Public Sector Payments by aligning client priorities, market opportunities, & product innovation solutions.
Job Responsibilities
- Partner with clients, prospects, and internal stakeholders to understand business challenges, operational requirements, and strategic objectives, developing tailored treasury and payments solutions.
- Lead consultative solutioning efforts for Improper Payments reduction across Public Sector clients working closely with Sales, Treasury Officers, and Banking partners to drive client outcomes and business growth.
- Serve as a subject matter expert in Fraud prevention within Public Sector Payments, providing insights on market trends, client needs, competitive developments, and emerging industry opportunities.
- Act as the voice of the customer by translating client feedback into actionable product enhancements and strategic roadmap priorities.
- Drive the adoption and commercialization of existing and emerging products, ensuring solutions are aligned to client needs and business objectives.
- Lead cross-functional initiatives across Product, Technology, Operations, Legal, Risk, and Compliance to support successful delivery and implementation of strategic solutions.
- Oversee key aspects of the product delivery lifecycle, including intake, dependency management, product operationalization, release readiness, and performance monitoring.
- Maintain visibility across strategic initiatives, timelines, resource requirements, and dependencies, proactively addressing risks and execution challenges.
- Ensure delivery activities adhere to firm risk, controls, compliance, and regulatory standards while supporting effective change management across stakeholders.
- Develop thought leadership, client-facing materials, and internal training content to support sales effectiveness, market engagement, and organizational capability building.
- Lead, coach, and develop a team of professionals while driving scalable and repeatable solutions that improve client experience, operational efficiency, and commercial outcomes.
Required qualifications, capabilities, and skills
- 8+ years of experience in Payments management with experience in managing fraud prevention initiatives, products or solutions
- Experience in Product delivery, treasury services, payments operations
- Demonstrated success designing and delivering complex solutions using a consultative approach.
- Proven people management experience, including leading, coaching, and developing teams in a matrixed environment.
- Experience leading cross-functional initiatives across Product, Technology, Operations, Risk, and Business teams.
- Strong understanding of treasury, payments, cash management, or financial services products and client applications.
- Proven ability to manage multiple strategic initiatives, dependencies, and stakeholder groups within highly matrixed organizations.
- Experience driving product implementation, operational readiness, commercialization, and adoption.
- Strong executive communication, presentation, and relationship management skills.
- Ability to balance strategic thinking with execution and operational delivery.
Preferred qualifications, capabilities, and skills
- Public Sector industry expertise or experience supporting government, education, healthcare, or nonprofit clients. Experience leading enterprise product transformation, change management, or large-scale product delivery initiatives.
- Recognized expertise or thought leadership in a relevant industry or product domain.
A Government Security Clearance is required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 8+ years of experience in payments management with fraud prevention initiatives, products, or solutions
- Experience in product delivery, treasury services, and payments operations
- Demonstrated success designing and delivering complex solutions using a consultative approach
- Proven people management experience leading, coaching, and developing teams in a matrixed environment
- Experience leading cross-functional initiatives across Product, Technology, Operations, Risk, and Business teams
- Strong understanding of treasury, payments, cash management, or financial services products and client applications
- Proven ability to manage multiple strategic initiatives, dependencies, and stakeholder groups
- Experience driving product implementation, operational readiness, commercialization, and adoption
- Strong executive communication, presentation, and relationship management skills
- Ability to balance strategic thinking with execution and operational delivery
- Government security clearance required (includes fingerprints, credit check, employment history, tax filing history, references, proof of U.S. legal permanent residence)
- Public Sector industry expertise (government, education, healthcare, nonprofit)
- Experience leading enterprise product transformation, change management, or large-scale product delivery initiatives
- Recognized expertise or thought leadership in relevant industry or product domain
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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