Public Information Coordinator - Public Works

The Public Information Coordinator (Public Works Project Coordinator) supports the Public Works Department by coordinating public communications, community engagement, and information sharing related to departmental operations, infrastructure projects, and essential municipal services.

This position serves as a liaison between Public Works leadership, residents, businesses, contractors, and other government departments to ensure timely, accurate, and proactive communication. Particular emphasis is placed on communicating capital improvement projects, coordinating resident concerns, and supporting emergency public information efforts.

Essential Responsibilities

Capital Project Communications: Coordinate public notifications and provide proactive updates regarding construction schedules, road closures, project delays, traffic impacts, and neighborhood disruptions. Work closely with project managers, engineers, and contractors to ensure residents and businesses receive timely and accurate information.

Community Issue Coordination: Establish and maintain a process for receiving, communicating, and tracking recurring resident concerns and service-related inquiries. Coordinate with the appropriate Public Works divisions to facilitate responses, monitor follow-up, and improve communication with the community.

Emergency Communications: Support timely public information and notifications during hurricanes, flooding, severe weather, debris removal operations, road closures, and service disruptions. Coordinate messaging with Emergency Management, Public Safety, and other departments as appropriate.

Public Outreach and Engagement: Develop and distribute public announcements, newsletters, project updates, presentations, website content, and social media communications to increase public awareness of Public Works programs and services.

Departmental Coordination: Work directly with Public Works leadership and operational divisions to translate technical and operational information into clear, accessible communications for residents, businesses, and community stakeholders.

Minimum Qualifications

Associate's Degree in Public Administration, Management, or Finance and two (2) years of experience in an administrative capacity within the engineering field; or an equivalent combination of education, training, and experience. Administrative experience in the public sector preferred.

Preferred Qualifications: 

• Three (3) years of experience in public information, communications, community engagement, or a related field.
• Experience preparing public communications, coordinating outreach activities, and managing multiple projects.
• Strong written, verbal, organizational, and interpersonal communication skills.
• Experience with digital communication platforms and Microsoft Office applications.

Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at [email protected] or 407.246.2062.

If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

• Two (2) years of direct experience for an associate degree;
• Four (4) years of direct experience for a bachelor's degree;
• Six (6) years of direct experience for a master's degree; or
• Nine (9) years of direct experience for a doctoral degree.