The Role
Supports public affairs and regulatory compliance for Lalamove Malaysia. Responsibilities include representing the company at consumer and gig worker tribunals, managing ministerial complaints, drafting formal correspondence in English and Bahasa Malaysia, liaising with government agencies, attending policy forums, organizing outreach initiatives, and monitoring legislative and political developments affecting delivery and gig economy operations.
Summary Generated by Built In
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are seeking a Public Affairs Associate to support Lalamove Malaysia's regulatory compliance, stakeholder engagement, and external dispute resolution. The role primarily focuses on managing formal ministerial complaints, representing the company at statutory tribunals (consumer and gig worker disputes), liaising with public agencies, and assisting in policy monitoring during key political and regulatory cycles.
What you'll do
- Represent Lalamove at hearings before the Consumer and Gig Worker Tribunals.
- Coordinate with internal stakeholders (Legal, Customer Service and Driver Operations) to compile evidence, case chronologies, delivery logs, and defense submissions.
- Track, log, and maintain a registry of all tribunal filings, rulings, compliance payouts, and settlement terms.
- Act as the operational liaison for official complaint referrals and inquiries from government agencies, including MOT, APAD, KPDN, KESUMA, and PDRM.
- Draft formal response letters, explanatory statements, and incident reports in formal Bahasa Melayu and English within required deadlines.
- Attend government working group meetings, ministry town halls, industry association sessions, and public policy forums.
- Take detailed notes, identify key policy takeaways, and brief internal leadership on actionable regulatory developments affecting the platform economy.
- Support the organization of government outreach initiatives, site visits, and driver engagement events (e.g., driver welfare engagements, ministry CSR initiatives).
- Monitor legislative amendments, statutory guidelines, Hansard debates, and political developments impacting platform delivery, road safety, and gig economy regulation.
Dispute Resolution and Tribunal Representation
Ministerial Complaints & Regulatory Correspondence
External Meetings, Working Groups & Forum Attendance
Policy Tracking & Political Horizon Scanning
What we seek
- Ready, willing, and able to work in a fast growing, constantly evolving scaleup.
- Detail-oriented, highly motivated, independent with strong problem-solving skills, excellent interpersonal communication skills.
- Ability to operate fast and efficiently with minimal supervision.
- Fluent in spoken and written English & Bahasa Malaysia.
What you’ll need
- Bachelor's degree in Public Policy, Political Science, International Relations, Public Administration, Communications, Law, Economics, or other related disciplines.
- Suitable for entry-level candidates, including fresh graduates and those with up to 2 years of relevant experience.
Skills Required
- Bachelor's degree in Public Policy, Political Science, International Relations, Public Administration, Communications, Law, Economics, or a related discipline
- Fluency in spoken and written English and Bahasa Malaysia
- Suitable for entry-level candidates, including fresh graduates, with up to 2 years of relevant experience
- Strong attention to detail, motivation, independence, problem-solving, and interpersonal communication skills
- Ability to work efficiently with minimal supervision in a fast-growing environment
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
