This is a remote position.
We are looking for a full-time Virtual Assistant to support a solo psychiatric nurse practitioner practice.
This is a full-cycle healthcare VA role covering both patient communication and billing/insurance tasks. The ideal candidate has experience in a psychiatric or behavioral health practice, can work independently with minimal supervision, and is comfortable handling sensitive patient communications.
Strong spoken English and a professional, warm phone manner are essential, as you will communicate directly with patients, pharmacies, insurance companies, and therapists. You should also be comfortable handling messages that may involve refills or crisis-related concerns and know when to follow escalation protocols.
Key Responsibilities
Front End
* Handle patient calls, messages, and scheduling
* Assist with new patient onboarding
* Triage patient messages, including refills and sensitive/crisis-related concerns
* Communicate with patients, pharmacies, insurance companies, and therapists
* Maintain accurate patient documentation in Valant
Back End
* Verify insurance eligibility and benefits
* Handle claims and EOB follow-up
* Collect patient payments
* Follow up on outstanding balances
* Communicate with insurance companies regarding claims and coverage
* Assist with credentialing and payer panel tasks as needed
Requirements
Requirements
* Previous experience as a Medical VA, Psychiatric VA, or Behavioral Health VA
* Psychiatric or behavioral health experience strongly preferred
* Experience with medical billing, insurance verification, claims, and EOBs
* Strong spoken and written English
* Professional and confident phone communication
* Excellent reading comprehension and attention to detail
* Comfortable handling sensitive patient information
* Able to work independently and manage tasks without constant supervision
* Strong follow-through and organization
The ideal candidate will have experience with Valant EMR and Spruce along with prior experience in a behavioral health or psychiatric practice. Experience in this setting is strongly preferred due to the unique workflows involved, including controlled medications, refill schedules, and sensitive or crisis-related patient communications. Candidates should also have full revenue cycle experience in a small or solo practice, with experience managing both front- and back-office responsibilities rather than working exclusively within a specialized function. Strong spoken English is required for live communication with patients, insurance companies, and pharmacies. This role also requires a high level of independence, organization, and ownership, as the practice operates with a very small team and minimal day-to-day supervision.
Benefits
Compensation & Payments
Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Training & Support
Direct client training provided — you are never thrown in blind
Dedicated Account Manager as your point of contact
Stable, long-term placement with a growing U.S.-based company
Exposure to a wide range of modern SaaS platforms
Potential for increased responsibilities as the company scales
Tenure recognition for long-term team members
Clear escalation paths — you always know who to go to
Work Environment
100% remote — work from home
U.S.-based company with structured operations
Stable, long-term account placements (not gig-style work)
Supportive team culture across all accounts
Growth & Experience
Build your U.S. industry experience
Exposure to multiple practice types and platforms
Potential for increased hours or additional accounts based on performance
Strengthen your resume with verified, legitimate U.S. client experience
Recognition
Tenure recognition for long-term team members
We value loyalty and recognize those who grow with us
Skills Required
- Previous experience as a Medical VA, Psychiatric VA, or Behavioral Health VA
- Psychiatric or behavioral health practice experience
- Experience with medical billing, insurance verification, claims, and EOBs
- Strong spoken and written English
- Professional and confident phone communication
- Excellent reading comprehension and attention to detail
- Comfort handling sensitive patient information
- Ability to work independently with minimal supervision
- Strong follow-through and organization
- Experience with Valant EMR and Spruce
- Experience managing full revenue cycle responsibilities in a small or solo practice
- Experience with controlled medications, refill schedules, and sensitive or crisis-related communications
What We Do
HelpSquad is a business process outsourcing (BPO) company providing managed customer service, 24/7 live chat, call-center, and virtual assistant solutions. Its remote teams handle customer-facing and administrative tasks such as emails, phone calls, scheduling, CRM updates, and support requests. The company serves healthcare, legal, financial services, real estate, e-commerce, and other businesses, with U.S.-based management and global delivery across multiple time zones.
