Psych Quality Manager

Rockstar is recruiting for a mission-driven healthcare company delivering specialized mental health services for autistic and neurodivergent adults. The company is growing rapidly and is backed by a high-ownership, mission-driven team. Our client is dedicated to improving outcomes for a population that has been systematically overlooked.

Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. The company is here to change that.

They deliver specialized mental health services for autistic adults, covered by insurance. They have helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Their outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life.

The company is growing 3x year over year and is at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. They are a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults.

They are hiring a Psych Quality Manager to own the clinician improvement loop for one of the company's two core clinical functions: psychological assessment. This is a dedicated owner role for clinician performance management, quality programming, and clinical lead management as they scale from 500 to 1,000+ clinicians over the next 12 months. This role will also leverage your clinical expertise, wherein you'll provide support for the most complex client + case escalations.

The company has built strong foundations in clinical quality: a measurement infrastructure that tracks the metrics that matter, a clear root-cause hypothesis for where clinicians need to grow, and the early programs to support that growth. What they need now is operational ownership and designing of the next phase: someone who can run these programs day-to-day, and help build the future of efficient, defensible clinical care.

You'll report into the Clinical Strategy & Operations Lead for your function (psychology) and partner closely with clinical leadership. You'll own clinician performance management, manage the clinical leads, run quality initiatives end-to-end, oversee client + case escalations, and serve as the operational bridge between clinical strategy and clinician-facing execution.

This role requires a clinician who has moved into operations, or has a strong ability to design and execute workflows that improve programs and structures. You'll be the person clinical leads turn to when they're stuck on a hard case, and the person leadership trusts to translate quality strategy into programs that actually run.

• Own clinician performance management: Run the clinician performance program day-to-day — communications, refinements, and tracking against core metrics, and help build additional ways to ensure clinical care is defensible across the whole organization
• Design future quality programs: Help to create, maintain, and run clinical excellence programs that help ensure all clinicians are delivering excellent, defensible, care
• Manage the clinical leads: Serve as their direct manager and primary point of accountability; own selection, hiring, and training of new leads; calibrate the quality of their coaching through shadowing and live observation
• Support client and case escalations: Leverage your clinical expertise to provide support / consultation on complex client cases and client situations
• Support cross-functional rollouts: Partner with Strategy & Operations on clinician-facing product rollouts: communications, adoption tracking, and feedback synthesis
  

• Clinical background: Independently licensed Psychologist, with 5+ years of post-licensure experience providing Autism assessments as an independently licensed clinician (PhD, or PsyD)
• Startup operations experience: 2+ years in an operations, program management, or similar execution-heavy role at a fast-paced startup
• People management: 2+ years as a lead, supervisor, or manager with direct responsibility for the performance and development of a team (clinical or otherwise)
• Project management: Can scope a new initiative, build a timeline, coordinate across stakeholders, and drive it to launch without being closely managed
• Data literacy: Able to interpret and synthesize data from dashboards and translate it into program improvements; working knowledge of Excel/Google Sheets and PowerPoint/Google Slides
• Communication: Strong written and verbal communication across audiences (clinicians, leadership, cross-functional partners)
• Execution orientation: Owns work fully, follows through completely, and defaults to building repeatable processes rather than one-off fixes
• Clinical judgment: Brings the clinical depth and sound thinking that leads rely on when navigating complex cases or ambiguous situations; trusted as a clinical peer rather than solely an operational voice
  

• The company culture is a unique mix of thoughtfulness, kindness, and high performance. They take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding themselves accountable to them.
• They always ensure that they integrate perspectives from experts in their space, including clinicians and autistic self-advocates.
• Team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Stanford, Yale, Penn, Dartmouth, Northwestern, Vanderbilt, and more.
  

A few of the company's favorite operating principles:

• Clients first — The company's job is to solve real problems for its clients. Choose what makes life better for the client, even if it's harder for us. Never lose sight of the person on the other side.
• Find a Way — The company uses ingenuity, scrappiness, and determination to bend the world to accomplish its goals. The company is resourceful and does more with less.
• Raise the Bar — The company grows deliberately, by asking how things can improve and by giving and seeking feedback. The company insists on the highest standards and keeps pushing them higher.
• Be a Good Person — Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.