Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base locations: Reading or Havant (Hybrid: 2–3 days per week on-site)
Salary: £40,000–£68,000 (DOE) + performance bonus + exceptional benefits package
Contract: Permanent, Full Time (Hybrid working available)
Shape a High‑Performing Team. Drive Exceptional Customer Delivery. Make a Real Impact.
Neos Networks is on an exciting growth journey — and we’re looking for a confident, driven Provisioning Manager to lead our Order Management team to new levels of excellence.
This is a high‑profile, customer‑facing leadership role where you’ll guide a dedicated team responsible for delivering over 800 active customer orders. Your leadership will directly influence revenue recognition, customer satisfaction, and our reputation for best‑in‑class service delivery.
If you thrive in a fast‑paced environment, love inspiring teams, and take pride in creating operational clarity and efficiency — this is your stage.
What You’ll Be Doing
Lead, Inspire & Develop Your Team
Motivate and mentor a team of Order Managers through 1:1s, coaching, and structured development plans.
Allocate resources effectively to meet workload demand.
Drive high engagement, capability and performance.
Success looks like: a confident, capable, motivated team delivering to time, cost and quality.
Own the End‑to‑End Order Delivery Process
Oversee orders from initial acceptance through to handover.
Ensure documentation is accurate, systems are updated, and delivery plans are robust.
Make decisions on order readiness, escalate jeopardy cases, and ensure right‑first‑time performance.
Impact: predictable delivery, clean handovers, and reduced fallout.
Build Strong Stakeholder & Customer Relationships
Act as a senior point of contact for customers, suppliers, and internal teams.
Provide proactive updates, negotiate timelines, and manage escalations confidently.
Outcome: improved satisfaction, stronger partnerships, and timely resolution of issues.
Manage Escalations & Mitigate Risk
Lead on critical escalations, blockers, and jeopardy cases.
Approve workaround solutions and ensure swift recovery actions.
Goal: reduced delays and minimal impact to customer commitments.
Take Ownership of Forecasting & Aged WIP
Maintain forecasting accuracy and proactively manage aged orders.
Highlight systemic issues and drive improvements.
Your impact: stronger predictability, improved revenue flow, and controlled backlog.
Champion Process Excellence & Compliance
Ensure process adherence, accurate invoicing, and zero compliance breaches.
Authorise cost challenges and escalate variances as needed.
Drive Continuous Improvement
Identify bottlenecks and inefficiencies.
Implement enhancements that save time, reduce cost, or improve quality.
You’ll make a difference by: shaping a smarter, more efficient delivery function.
Deliver High-Quality Reporting
Produce accurate, insightful weekly and monthly delivery dashboards.
Turn data into meaningful action for the wider business.
What You’ll Bring
Proven experience managing end‑to‑end delivery of Ethernet, Optical, or similar telecom solutions
Strong leadership experience: coaching, development, resource planning
Confidence working with customers, internal teams, and third‑party suppliers
Ability to resolve complex order issues under pressure
Excellent organisational skills with strong Excel/Outlook capability
A commitment to continuous improvement and operational excellence
Minimum: GCSEs (or equivalent) in English & Maths
Preferred: A‑levels or vocational qualifications (Business or Telecoms)
Desirable: Degree or leadership/telecoms certifications
Why Neos Networks?
You’ll join a business where leadership is valued, ideas are welcomed, and your contribution truly matters. You’ll be empowered to shape your team, enhance our processes, and deliver exceptional service that directly supports our growth and success.
Ready to Lead a High‑Performing Team? Apply Now.
Applications must be submitted online. After the closing date, we’ll be in touch regarding next steps.
For support or questions, contact us at [email protected]
Top Skills
What We Do
We’re Neos Networks, a leading B2B telecoms provider with Britain’s biggest business-dedicated network. Our high capacity fibre network is transforming connectivity for Critical National Infrastructure and businesses across the UK From telecoms, energy and emergency services to media and banking, we supercharge organisations with high-capacity, low-latency networks – making connectivity work for you. Our goal is to provide connectivity for the future, enabling businesses nationwide to meet the growing demands of AI, 5G, and IoT. We empower you to deliver your digital-first vision. We enable you to grow in an increasingly data-hungry world, connecting your business for the future.
