NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role:
The member Services Support Specialist will be responsible for accurately entering and reviewing hearing aid orders, assisting with document management, and handling incoming/outbound phone calls. The ideal individual can work independently, learn quickly, and solve problems with maximum efficiency. Additional skills include a high level of proficiency with computers and software, excellent organizational and time management skills, and a detail-oriented work ethic.
Key Responsibilities:
• Receive a high volume of hearing aid orders daily
• Maintain call volume satisfaction
• Analyze orders for accuracy and completeness
• Complete data entry of all incoming orders efficiently
• Retrieve, sort, manage, track and file documents
• Process fully executed delivery receipts and purchase agreements
• Recognize incomplete orders and follow protocol to gather complete information
• Educate providers on NationsHearing processes
• Actively maintain a productive workspace
• Enjoy a fast-paced environment
• Provide answers to a wide variety of questions proficiently
• Acknowledge concerns and offer resolutions
• Follow through on requests in a timely manner
• Email or fax requested documents
• Complete finance applications
• Recognize when to seek assistance
• Safeguard personal and health information
Requirements:
• High School Diploma or equivalent. Minimum 1-year experience in order/data entry.
• Preferred Skills
• Work independently
• Problem solving skills
• Excellent organizational and time management skills
• Computer proficiency
• Decision making/Judgment
• Communication, written and oral
• Enjoy a fast-paced environment
• Accurately entering and reviewing orders with a high level of efficiency
Skills Required
- High school diploma or equivalent
- At least 1 year of order or data entry experience
- Ability to work independently
- Problem-solving skills
- Excellent organizational and time management skills
- Computer proficiency
- Decision-making and judgment
- Strong written and oral communication skills
- Ability to work efficiently in a fast-paced environment
- Accurate and efficient order entry and review
NationsBenefits Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NationsBenefits and has not been reviewed or approved by NationsBenefits.
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Fair & Transparent Compensation — Pay is frequently characterized as decent or good for certain entry-level and frontline roles, with timely pay also highlighted. Compensation is sometimes positioned as competitive relative to the work performed in those positions.
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Leave & Time Off Breadth — Unlimited PTO is described as available for some salaried roles, which can increase perceived flexibility. Paid holidays and paid time off are presented as part of the standard package for eligible employees.
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Wellbeing & Lifestyle Benefits — A fitness stipend and occasional company-sponsored outings or training-related perks are included among the extra benefits. These additions can modestly strengthen the overall rewards experience beyond core insurance.
NationsBenefits Insights
What We Do
NationsBenefits® is a leading supplemental benefits company providing managed care organizations with innovative healthcare solutions helping to promote independence, health, and well-being for more than 20 million members across the U.S. When the company was founded in 2015 by Glenn Parker, M.D., we set out to disrupt the healthcare industry. In 2020, we rebranded to NationsBenefits to expand the company’s core offering and broaden the scope of our clinically focused services. Today, we surpass traditional benefit management programs by helping our health plan partners drive growth, improve outcomes, reduce costs, and delight members. Our best-in-class service model engages members in meaningful and measurable ways with technology-based solutions tailored to the unique needs of each population.
