Description
Ready to Expand Access to Life-Changing Recovery Care? If you thrive on building relationships and want to be at the forefront of addiction recovery, we have the career for you!
Gateway Rehab Center (GRC) is seeking a strategic, relationship-driven Provider Relations Liaison to lead referral development and outreach for GRC Physician Services and GRC Telehealth. In this role, you’ll build and nurture partnerships with referral sources across the medical, business, and community landscape, helping connect more people to the care they need. If you’re driven by the mission of making high-quality, accessible care a reality for all, we want to hear from you!
Why Choose GRC?
- Make an impact through Gateway’s mission “to help all affected by addictive disease to be healthy in body, mind, and spirit.” Be a part of an organization that has been leading the way in addiction treatment for over 50 years.
- Enjoy a dynamic, varied role with time in the field building relationships across the region.
- Help shape how GRC Physician Services and Telehealth are known and trusted in our communities.
Why This Role Is Important
Strong referral relationships are the foundation of access to care. Your outreach will build an active referral pool that directly supports referrals and key volume indicators for Physician Services and Telehealth Services. By connecting with physicians, hospitals, and community partners, you help more individuals and families find the treatment they need. This is more than a job. It’s a mission-driven career where your relationships can change lives every day!
Your Role in Transforming Recovery
- Initiates and maintains relationships with referral sources.
- Research potential new referral sources through data collection, analysis, trending, and market research to increase patient admissions and expand market share.
- Establishes business development plans, targets, and territories to maximize referral source contacts.
- Develops and executes strategies to uncover new business opportunities and acts on senior management marketing strategies and promotional materials.
- Directs external messaging and relationships for target audiences, including medical, business, and community partners.
- Maintains the CRM (Customer Referral Management) database, ensuring system and data integrity, and links business development visits to patient admissions.
- Develops tracking systems and measures, monitors, and reports progress toward quarterly and annual business development goals.
- Consults on and develops sales incentive systems for referral markets.
- Coordinates with marketing, therapy, and evaluations to ensure a consistent brand image and care coordination. Manages the budget for business development programs to promote efficient use of resources.
- Represents GRC at local, regional, state, and national industry, trade, and non-profit functions, conferences, and events.
- Directs and participates in advocacy activities, coalitions, community task forces, and state-level boards to keep community, business, and political leaders informed about GRC.
- Attends mandatory GRC trainings and in-services and undertakes special projects assigned by executive management.
Requirements
What We’re Looking for from You
- Bachelor’s degree in social work, business, communications, sales, or a related field.
- At least 5 years of management experience, preferably in the drug and alcohol, mental health, health, or human services field.
- Experience in business development, marketing, and strategic planning preferred.
- Familiarity with the behavioral health/SUD treatment continuum and ASAM levels of care.
- Knowledge of HIPAA and 42 CFR Part 2.
- Experience in consultative sales techniques.
- Computer literacy for Windows-based systems.
- Excellent verbal and written communication skills.
Other Requirements
- Valid driver’s license and favorable driving record; must maintain adequate car insurance on the vehicle used for travel.
- Ability to travel frequently throughout the local area and occasionally regionally, statewide, and nationally
- Pass a PA Criminal Background Check.
- Obtain PA Child Abuse and FBI Fingerprinting Clearances.
- Complete a 2-Step TB Test.
- Drug Screen
Work Conditions
- Travel to customer locations
- Office when needed
- Favorable work conditions
GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact
Skills Required
- Bachelor’s degree in social work, business, communications, sales, or a related field
- At least 5 years of management experience
- Familiarity with the behavioral health and substance use disorder treatment continuum and ASAM levels of care
- Knowledge of HIPAA and 42 CFR Part 2
- Computer literacy with Windows-based systems
- Excellent verbal and written communication skills
- Experience in business development, marketing, and strategic planning
- Experience with consultative sales techniques
- Valid driver’s license, favorable driving record, and adequate car insurance
- Ability to travel frequently locally and occasionally regionally, statewide, and nationally
- Pass Pennsylvania criminal background, child abuse, and FBI fingerprinting clearances
- Complete a two-step TB test and drug screen
What We Do
Gateway Rehabilitation Center is a private, not-for-profit organization dedicated to the prevention, treatment, education, and research of substance abuse and alcoholism. As an internationally recognized leader in addiction treatment, it provides a compassionate and individualized approach to recovery, offering a comprehensive array of services tailored to adolescents, youth, and adults.
