At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone.
About the Provider Operations Associate
What You'll Do
- Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience.
- Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met.
- Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness.
- Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start.
- Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance.
- Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed.
- Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times.
- Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards).
- Support audits, compliance reviews, and corrective action planning.
- Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes.
- Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics.
- Identify trends and provide actionable insights to improve processes and provider experience.
- Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams.
- Act as a subject-matter expert on provider operations processes and assist with training junior staff or cross-functional partners.
- Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes.
Provider Lifecycle Management
Onboarding & Offboarding
Credentialing & Licensing Oversight
Compliance & Quality Assurance
Operational Reporting & Analysis
Cross-Functional Collaboration
Special Projects
What You’ll Need
- Associate Degree in healthcare administration, business, or a related field (or equivalent experience) required, Bachelor's degree preferred.
- 5+ years of experience in provider operations, credentialing, licensing, and payor enrollment in the healthcare industry.
- Strong working knowledge of healthcare compliance and regulatory standards (e.g., NCQA, CMS).
- Proven ability to manage complex workflows and prioritize competing tasks in a fast-paced environment.
- Exceptional attention to detail, communication, and organizational skills.
- Proficiency with EHR systems, Symplr credentialing databases, and data management/reporting tools.
- Demonstrated ability to work independently while effectively collaborating across teams and departments
Salary: $55,000 - $60,000 / year
- Comprehensive medical, dental, and vision coverage
- Flexible spending plans
- Generous and flexible Paid Time Off (PTO), floating holidays, and parental leave
- 401k plan with employer matching
- 100% remote — work from home
Beware of job scam fraudsters! Our company uses @curai.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be from Curai from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us at [email protected].
Skills Required
- Associate degree in healthcare administration, business, or related field (or equivalent experience)
- Bachelor's degree
- 5+ years experience in provider operations, credentialing, licensing, and payer enrollment
- Working knowledge of healthcare compliance and regulatory standards (e.g., NCQA, CMS)
- Proficiency with EHR systems, Symplr credentialing databases, and data management/reporting tools
- Proven ability to manage complex workflows and prioritize competing tasks in a fast-paced environment
- Exceptional attention to detail, communication, and organizational skills
- Demonstrated ability to work independently while effectively collaborating across teams
What We Do
Curai Health is a text-based primary care service. Our unique blend of human intuition and advanced AI produces a super fast, hassle-free experience. We believe access to quality healthcare is a fundamental human right. Providing this means creating a new form of facilitation that is both scalable and capable of dramatically improving the cost-effectiveness of care for every individual. We’re building a diverse, world-class team across multiple disciplines. If you’re interested, we’re always looking for the best kind of people.
