Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role:

An amazing opportunity exists within the Global Digital Acquisition Strategy and Operations (DASO) team at ServiceNow as we are looking for a Senior Program Manager with a track record of supporting a complex marketing organization. This role provides program management, marketing performance strategy & analytics, and planning that will help support leadership goals and objectives. This person will work closely with leadership across multiple marketing teams with a focus on fast and iterative insights and possess strong organization and communication skills.

What you get to do in this role:

• Manage cross-functional program deliverables and deadlines across multiple digital acquisition channels globally and assure alignment.
• Improve and update current organization-wide operating functions, including reporting, communication, and leadership initiative frameworks.
• Create organization wide templates, workflows, and processes that eliminate blockers and increase productivity of work.
• Understand cross-functional goals and processes to strategically create better alignment in the areas of: resourcing, budgeting, reporting, and planning.
• Own budget, spend maintenance and governance with Finance and Procurement
• Manage special projects for leadership and help coordinate and run cross functional initiatives
• Own data QA and data integrity of all dashboards and output of data platforms
• Expert on team wide performance and statistics in order to inform strategy decks, scorecards, QBRs etc
• Build scalability models to support business ( could include growth projections, capacity planning, etc)
• Coordinate high-level goals and targets with accountable owners through regular reviews and checkpoints.
• Prepare and manage presentations to highlight key metrics, illustrate insights, and provide business learnings.
• Collaborate across departments and partner with key stakeholders.
• Provide strategic and operational support for key stakeholders.

Qualifications

To be successful in this role you have:

• 8+ years of program and/or project management experience.
• 5+ years of experience in marketing operations, planning, execution and reporting process including project management and prioritization.
• Experience working across multiple digital marketing channels including SEO, SEM, email, events, and customer reference.
• Experience working in a cross-functional environment and influencing multiple stakeholders to complete deliverables and meet deadlines.
• Familiarity with Enterprise B2B tech marketing initiatives and projects.
• Strong communication, organizational, and operational skills.
• Outgoing personality with strong interpersonal skills.
• Extremely proficient in Powerpoint and Excel

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.