Solutions Manager
Our Opportunity:
Chewy is looking for a Solutions Manager to join our HR Operations Team based in Dania Beach, FL. In this role, you will serve as the subject matter expert and HRIS point of contact for Kronos or other Time and Attendance software such as Workday . This role will support and drive the implementation of new functionality and enhancements by understanding end user needs, developing business and functional requirements, building streamlined and effective processes, supporting technical design, testing and deployment to provide a best in class user experience.
This role reports into the Director, HRIS and will act as the liaison with the HR teams, and responsible for translating complex business needs to effective solution design recommendations using system analysis and design, and leading or participating in testing and deployment activities.
What you'll do:
- Define and shape the business process architecture within your defined areas of responsibility
- Act as primary authority on Kronos configurations within defined area(s) of responsibility; combining expert-level proficiency in the systems and solutions with the understanding the functional HR processes
- Communicate clearly and collaborate with Stakeholders to turn broad requirements into recommended solutions and deliverables
- Support feature releases and issue resolution within defined area(s) of responsibility, working with business users, IT, vendors and other support teams to define scope, prioritize, plan and implement system changes and enhancements
- Document requirements and technical specifications to support our solution landscape and HR organizational needs for systems implementation, upgrades, and process improvements
- Develop project plans using data gathered, constraints, and probable consequences. Ensure adherence to project schedule and other specifications
- Manage project deliverables and milestones and specified project tasks
- Identify test scenarios, develop test scripts, and provide key support in Systems Integration Testing (SIT)
- Work directly with stakeholders to identify, analyze, design, test and implement new solutions or improvements to existing solutions
- Help review communication and training materials in support of system navigation and changes
- Document the landscape and design to facilitate maintenance, in partnership with IT
- Conduct high level needs analysis and recommend service improvements to increase the efficiency of the systems
- Review releases for new functionality and optimize existing processes and integrations accordingly
- Develop and maintain awareness of payroll industry to ensure compliance with policies and procedures
- Participate in scheduled and ad hoc training in order to improve policy and process acumen
- Provide day-to-day thought leadership, and train and mentor testers and program managers
- Review communication and training materials to ensure technical accuracy, assist where necessary to develop communication and training materials in support of system navigation and changes
- Partner with IT to address system, interface, data and vendor issues
- Mentor team by providing guidance allowing them to learn new skills and functional areas
What you'll need:
- Bachelor’s degree in Computer Science, Human Resources, Business Administration or related field or equivalent experience
- 3-5 Years of Workday experience. Must have deep knowledge of the Kronos Workforce Ready application.
- Knowledge of downstream integrations to gauge impact of changes, triage and remedy incidents and/or scope level of effort for new initiatives.
- Excellent communication and organizational skills - able to translate between technical and business groups, bring forward a vision or opinion
- Demonstrated attention to detail and accuracy with ability to design and develop solutions to meet business needs creatively
- Comfort with leading multiple tasks and projects simultaneously, prioritize decisions and tasks effectively, and thrive in a fast-paced, dynamic environment
- Expertise in agile software development methodologies and their adoption within teams
- Knowledge and understanding of Business Intelligence concepts
- The utmost passion for both technology and leadership
- Customer Service focused approach to interactions with business partners and employee user community
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
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