Chewy
We're on a quest to help people connect through pets.
Dania Beach, FL

Senior Program Manager, Healthcare Operations Integration at Chewy

| Dania Beach, FL
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Our Opportunity:

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We are obsessed with meeting the needs of pets and pet parents and exceeding customer expectations through every interaction. Chewy Health team is focused on building and creating new capabilities that will redefine Pet Healthcare customer experience in how we simplify, deeply engage and interconnect vets and pet parents. Join us to be part of an exciting journey in a fast growing and innovative team to bring the vision to life.

We are looking for an experienced Senior Program Manager to join the Healthcare team in our Dania Beach FL, Boston MA or Bellevue WA office. As a Senior Program Manager, you will serve as a key customer & business advocate in owning and defining the strategy and execution of Healthcare Fulfillment & Operations to improve customer experience & delivery experience and shape & build next generation solutions. As a program leader, you will develop the vision, roadmap and generate ideas for new capabilities while ensuring we continue to raise the bar for our customers. You will own and manage strategic, cross-functional operations and technology projects from concept to completion to deliver for out pet patients and pet parents. You will work cross-functionally across Product, Technology, Merchandising, Customer Service, Operations, and Executive teams.

What You'll Do:

  • Own, develop and communicate strategic long-term vision and goals that drive strategies for our Healthcare Fulfillment & Operations
  • Improve customers & delivery experience while optimizing the overall regulatory compliance, quality and cost requirements
  • Set the program strategy, prioritize initiatives & features, build consensus, and coordinate feature releases and internal/external communications
  • Drive and influence business, software and third-party vendor teams across the company to prioritize projects which support both new products/programs and existing operations and supply chain systems. Our goal is to improve and enhance Pharmacy Fulfillment to deliver safely, reliably and cost effectively to our customers while provide the best customer experience
  • Lead cross functional teams of program managers, product managers, operations managers, engineers, analysts and finance and play a key role to deliver the roadmap, measure success and communicate work across organization
  • Communicate program strategy and status to key stakeholders across Chewy; develop intake process for feature enhancement suggestions
  • Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into program enhancements and new initiatives/features

What You'll Need:

  • BA/BS degree in Computer Science, Business, Engineering, or similar discipline
  • 5+ years of Program Management or Product Management experience; E-Commerce marketplace experience preferred
  • 5+ years’ experience conducting quantitative and qualitative analysis
  • Experience owning program strategy, roadmap, end to end delivery and leading cross-functional teams
    • Working in a fast-paced culture of experimentation, test and learn, and innovate to solve customer needs
    • Experience working with Operations & Technology teams building productive relationships with leadership & stakeholders
    • High attention to detail and proven ability to influence and manage multiple competing priorities and tradeoffs
    • Strong written and verbal communication skills, strong sense of ownership, urgency and drive
    • Position may require occasional travel
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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