Aristocrat
We're bringing joy to life through the power of play.
Las Vegas, NV
Remote

Program Manager, Change Request Process at Aristocrat (Las Vegas, NV or Remote)

| Las Vegas, NV +3 more | Remote
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Job Posting Title
Program Manager, Change Request Process
Summary
The Program Manager, Change Request Process is responsible to lead a cross-functional team specifically focused on updates made to customer and/or product data due to business change request submittals, ensuring the accuracy and consistency of master data elements which impact financial reporting, customer billing, inventory management, product configuration, and compliance. The individual in this role will oversee the end-to-end process from the assessment of change requests through to the implementation of requisite record updates. The person in this role will develop and present periodic reports to leadership identifying and recommending opportunities for process improvement to be addressed by the team.
What You'll Do
  • Coordinate weekly meetings with a cross-functional team to review change request submittals, developing actions plans, as required, on a case-by-case basis.
  • Work closely with groups assigned to implement process and operational changes to ensure the changes are successfully implemented in a timely manner.
  • Conduct trend reporting of change request submittals and errors identified (system, user, process) to identify continuous improvement opportunities.
  • Develop strong working relationships with all departments to ensure changes requiring other organizations are implemented successfully.
  • Performs other duties as assigned.

What We're Looking For
  • Bachelor's degree in Business, Accounting, Finance, or Technology. A combination of education and relevant experience may be considered in lieu of degree.
  • Practical experience using Salesforce, ServiceNow, Dynamics 365, Azure DevOps, and TM1 (or similar systems) is preferred.
  • Prior experience managing teams in a matrix environment.
  • Strong facilitation, communication, presentation, and interpersonal skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent relationship management skills with an ability to collaborate and provide recommendations at all levels of the organization.
  • Excellent planning, organizational, and time management skills.
  • Strong analytical and problem-solving skills.
  • Managerial experience in a public company, operating within a heavily regulated environment is preferred.

Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

Our Values
  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • BasecampManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Microsoft ProjectManagement
    • DocuSignCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Salesforce CPQCRM
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What are Aristocrat Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

An Insider's view of Aristocrat

What are some social events your company does?

The company has social events for all major holidays such our annual Christmas Party, Mardi gras, and Diwali where we get together as a group.

Chris Tisdale

Associate Architect

What projects are you most excited about?

I’m always most excited about the next one. With each new game we create we look to build upon previous success, implement learnings for new opportunities, and provide the player with a new or unique experience. It’s during this creation phase where we define the foundation of the game - the emotions we want players to feel while playing.

Kim Rogers

Director, Game Design – Studio 54

How has your career grown since starting at the company?

I’ve been able to access internal mobility early in my employment, finding a new role that suit my skills and my career goals.

Shannon Leyden

Product Manager

What's something quirky about your company?

If I tell someone I work at Aristocrat, then I get a funny look and a “what’s that?”. If I say I work for the company that makes the Buffalo Game, then instantly everyone knows what I am talking about. I get comments of “Buffaallloo” or “ I love that game.” Or “Oh that’s my favorite”.  

Liz Orola

Quality Assurance Manager

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