Position Summary...
What you'll do...
About Walmart
Walmart helps people around the world save money and live better -- anytime and anywhere -- in retail stores, online and through their mobile devices. Each week, more than 260 million customers and members visit our more than 11,000 stores under 71 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 sales of approximately $486 billion, Walmart employs 2.3 million associates worldwide.
Our purpose of saving people money so they can live better is based on our core values and culture of service to the customer; respect for the individual; strive for excellence; and act with integrity. Our strategy to deliver on this commitment is founded on the objectives of making every day easier for busy families; changing how we work; delivering results and operating with discipline; and being the most trusted retailer. Our ultimate success depends on creating shared value for all stakeholders: customers, associates, communities and shareholders.
We are at a unique point in our company history and in the history of retail. We are changing our way of thinking and working as we develop a truly omnichannel customer experience and organization. We're looking for exceptional individuals to join us on that journey.
About the Role
We're looking for an experienced Director, Technical Program Management to join the Customer Care team. In this role you will:

• Develop and drive optimization strategies for infrastructure delivery processes by identifying and integrating best practices and standards.
• Develop and drive key program metrics; evaluate and drives implementation of optimization plans; and evaluates resource effectiveness and efficiency.
• Oversee and drive customer service and partnership development by driving strong partnerships with key stakeholders across the organization.
• Develop roadmaps and oversees delivery alignment; conducts regular cadenced business reviews with vendors and customers; and addresses high level concerns with vendor performance.
• Drive delivery and business expectations for technical programs by evaluating the ongoing effectiveness of current plans, programs, and initiatives; oversees and evaluates program team consulting processes and delivery; and develops program and process optimization strategies.
• Provide overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Required Experience

• 7 years of experience in program management or related field
• Strong oral and written communication skills - including the ability to develop and deliver complex messages in a simple, actionable way
• Strong analytical skills - creative problem solver that can run analyses using sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
• Proven ability to bridge data with business insights and context to drive relevant, actionable output
• Team player who is a self-starter and able to thrive in a fast-paced, results-oriented environment
• Customer-centricity, passion, and curiosity: passionate about learning about and improving the Walmart customer experience
• Previous eCommerce or Retail experience

About the Customer Care team
Walmart's Customer Care team is committed to identifying and visualizing customer defects and friction, and to elevating the voice of the customer to drive meaningful improvements. This role will underpin efforts to transform customers' Walmart shopping experience by making customer data and insights easy to access and understand, and by identifying and measuring customer experience improvement opportunities.
We are looking for a customer- and data-obsessed individual who thrives in ambiguity, has innate curiosity to explore and learn, and has a passion for data. The work you lead will touch millions of customers across our online and stores experiences.
Our team has broad reach, high exposure, and deep impact. We work cross-functionally across many areas of the business (think: supply chain, store operations, product, marketing, finance, customer care) and get a unique view of what it takes to run a successful omni-channel retailer
We're virtual
Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success. We'll collaborate in person at a regular cadence and with purpose.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor of Science and 7 years' technical program management experience OR 11 years' technical program management experience.
2 years supervisory experience
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
17432 SE 270TH PL, COVINGTON, WA 98042-4962, United States of America