Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Data Quality and Governance Team

Data quality is foundational and integral to our business success and strategic transformational initiatives. The new Data Quality and Governance Office is being formed to ensure ServiceNow’s DATA enables the foundation for growth, speed, scale, and amazing experiences. Every day we partner cross-functionally to build quality, trust, and confidence in our data. Working closely with our IT Partners we will be driving Master Data Strategy, Efficient Data Operations, and Data Governance maturity. Our approach is to Think Big, Start Small, and Move Fast!

Role

The Data Governance Office Program Manager will be responsible for the overall smooth operation of the program office. You will work closely the program office leadership to define and coordinate all program activities and outbound communications.

What you get to do in this role:

• You will be the overall program manager for the Data Quality and Governance Office
• Lead Data Quality and Governance Office business engagement and communications strategy, including newsletters, roundtable sessions, process training etc.
• Consolidate roadmaps, business requirements, and project deliverables, and status reporting for team initiatives
• Coordinate and facilitate key cross-functional team meetings and councils
• Own and coordinate the team metrics tracking and reporting strategy
• Own and coordinate team annual planning and project budgets
• Own and coordinate team content and collateral repository
• Support business engagement for stewardship domain and data ownership across functions
• Develop strategy, detailed organizational planning and logistical execution of all major team events for the group (all hands, team meetings, QBR, offsites, etc.)
• Help unlock significant business value from our data assets

Qualifications

To be successful in this role you have

• 10+ years of experience
• Exceptional verbal and written communication skills appropriate to all levels of the company
• Exceptional attention to detail and organization skills
• Ability to organize, lead, facilitate and document cross-functional meetings that include executive stakeholders
• Ability to establish and maintain business relationships in a highly virtual and global environment
• Experience driving and managing complex multi-function programs
• Experience writing and publishing broad communications and newsletters
• Positive attitude with strong interpersonal skills and can-do approach even in stressful situations
• Possesses and communicates passion and energy for data strategy and quality

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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