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Provides project support for corporate and field initiatives by researching, monitoring and influencing to ensure a successful program implementation. Provides support to Operations Support management team by identifying new processes to streamline tasks associated with daily work functions. Provides support to both the Operations Support Group as well as market leaders via detailed research, month-end financial and statistical analysis and other mid-month analysis as needed.JOB RESPONSIBILITIES
Project Support
- Assists in monitoring and tracking performance of Operations Support initiatives on a monthly basis
- Assists with analysis and spreadsheet (Excel) and database (Access) preparation
- Provides operational feedback on various corporate and field initiatives by recognizing and anticipating potential issues
- Assists in defining and creating improvement solutions to existing funeral and cemetery processes as well as corporate driven policies and procedures related to field operations
- Responds and addresses ad hoc questions
- Researches and provides data analysis related to the creation, implementation, and monitoring of corporate and field initiatives
- Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines
- Provide the Operation Support Group detailed analysis of variances as it relates to ongoing initiatives
- Produces analytical reports for both field locations and management when needed on an ad hoc basis
- Provides analytical and special project support to the Finance Managers and Directors and the staff of the Operations Support Group
- Communicate periodic exception report analysis results to Finance Managers and Directors and the staff of the Operations Support Group
- Manage ad hoc reporting requests and identify reporting process improvements
EDUCATION/EXPERIENCE/MINIMUM Requirements
Education:
- High school diploma
Experience:
- Four (4) years of applicable work experience
Knowledge, Skills & Abilities:
- Strong computer skills
- Experience in application design and management utilizing Excel and Access.
- Ability to travel less than 10%
- Strong knowledge of Funeral and/or Cemetery field operations
- Proficiency in Microsoft Word, Access, PowerPoint and Outlook
- Advanced Excel skills (complex formulas, pivot-tables, v-look-ups and other advanced functions) a plus
- Highly detail oriented with a careful eye for quality control and presentation of work
- Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
- Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups, a plus
- Project management skills a plus
Work CONDITIONS
Work EnvironmentWhen considering the work environment associated with this job, the following factors may apply:
- Work indoors and outdoors during all seasons and weather conditions
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families.
When considering the work postures associated with this job, the following factors may apply:
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
When considering the physical demands associated with this job, the following factors may apply:
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
When considering the work hours associated with this job, the following factors may apply:
- Working beyond “standard” hours as the need arises
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What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
