The Role
Provides administrative and coordination support across multiple concurrent projects. Responsibilities include managing helpdesk inboxes, responding to enquiries, maintaining project documentation and records, supporting reports and data analysis, coordinating with internal teams and suppliers, escalating issues, and providing event support. The role requires strong communication, organization, customer service, problem-solving, research, and time-management skills, along with the ability to work independently and collaboratively under deadlines.
Summary Generated by Built In
Working independently and as part of the wider Programmes team, the Programme Support Administrator will provide a support function to the programme leads to aide in the coordination, implementation, and delivery of numerous projects across the programme.
The role will be responsible for managing multiple inbound email inboxes as part of a Helpdesk service, ensuring all enquiries are answered in an appropriate and timely manner, escalating to the appropriate person/ people when necessary.
The Programme Support Administrator will liaise with a variety of internal departments and external organisations to assist in the effective and timely delivery of all projects and will attend any necessary events to provide onsite programme support.
Key Responsibilities
Main duties and responsibilities:
- Assist programme leads to ensure tasks are completed on time.
- Undertake activities on multiple concurrent projects.
- Assist in the maintenance of project documentation.
- Carry out administrative activities as requested.
- Update records on the appropriate software as prescribed.
- Provide event support across the programme.
- Support the programme leads to produce reports on project progress.
- Escalate any issues that may impact any projects, in good time and to the appropriate level / person.
- Liaise with 3rd party suppliers as necessary.
- Engage and participate in meetings as appropriate.
- Manage multiple inboxes.
- Assist in the analysis of programme data for campaigns.
- Respond to emails in a timely manner.
- Work with customers/employees to identify areas of improvement and working with the team to find a suitable solution.
- Log and maintain records of inbound queries.
- Undertake any other duties as directed/requested by the line manager.
Skills, Knowledge and Expertise
- Educated to A-Level or equivalent (minimum x3 C's)
- Experience of working on multiple concurrent activities.
- A strong customer focus.
- Experience of using Microsoft programmes most notably Word and Excel.
- Not afraid to challenge the status quo.
- Excellent listening and questioning skills, combined with the ability to interact.
- Ability to work autonomously and as part of a team.
- Ability to use own initiative and work independently.
- Effective problem-solving skills.
- Good research skills.
- Proactive and forward thinking.
- Excellent written and oral communication skills to communicate globally across all business functions.
- Able to work in high pressure situations and deadline driven.
- Excellent interpersonal skills.
- Good time management skills.
- Team player.
- Excellent attention to detail and organised.
About
SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.Join the SANS TeamAt SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).
Skills Required
- A-Level education or equivalent, with a minimum of three C grades
- Experience working on multiple concurrent activities
- Strong customer focus
- Experience using Microsoft Word and Microsoft Excel
- Excellent listening, questioning, written, oral, and interpersonal communication skills
- Ability to work autonomously and as part of a team
- Ability to use initiative and work independently
- Effective problem-solving skills
- Good research skills
- Proactive and forward-thinking approach
- Ability to work in high-pressure, deadline-driven situations
- Good time-management skills
- Strong organization and attention to detail
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The Company
What We Do
SANS Institute is the largest and most trusted provider of cybersecurity training, certifications, and research in the world, empowering professionals with practical skills to make the digital world safer.
