Oversee and manage a portfolio of BAU & other approved projects of varying sizes from initiation through delivery to stakeholders and/or customers.
Provide oversight of job responsibilities and mentor project managers.
Support Project Manager & remove any road blocks by coordinating between departments/stakeholders and managing risk of any deviations or scope changes.
Improve the project management process through robust daily management of projects and improvements in standard work (templates, process etc.)
Acts as 1st level escalation and customer interface by facilitating team meetings to include tracking and managing action items to meet client deliverables as well as distributing regular status reports to the head of project delivery manager / PMO.
Responsibilities- Responsible to assist project managers for the delivery of solutions to meet the project objectives using the appropriate project management methodology.
- Work collaboratively with the Client Manager, Business Analysts, Project Managers and internal teams to understand customer needs, facilitate solution, and support project manager to deliver client project.
- Lead a team of Project Managers with a focus on client delivery with a collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
- Matrix-managing a multidisciplinary team.
- Actively participating in the Project Steerco.
- Sharing and re-applying skills and knowledge and bringing in best practice.
- In case of escalation, clear stakeholder requirements & agreed with all parties – vendors, client and NI group.
- Plan and assign Project Manager to achieve client delivery – from scoping to launch.
- Developing talent as well as succession planning in team.
- Perform other related duties as requested by the company.
Education:
- Degree level from a recognized university in computer science or relevant subject in technology. Preferably holds a Master of Business Administration or Master of Science in Management.
- PMP or Prince2 certification (Preferred).
Experience Type:
- 6+ years professional experience, specifically in the cards and payments domain.
- In-depth knowledge of project management techniques, tools and processes and detailed understanding of Project Management Methodology.
- Management of portfolio of client delivery & critical projects.
- Ad hoc supervision required by exception. Escalation to client, internal to NI group to be directly managed.
- Fully empowered and experienced to manage the client from CEO, across both business and technical teams.
Job Specific Skills:
- Very good oral/written communication and interpersonal skills for effective collaboration with clients.
- Arabic to be either first or second language.
- Proficient with the Microsoft Office Suite and Project Management frameworks.
- Experience with Visio, MS Project and SharePoint, desired.
- Project Management experience.
- Able to influence others without having to invoke direct authority.
- Ability to work effectively in a team and matrix environment.
- Excellent analytical & Presentation skills.
- Payment scheme related process.
- Cost tracking, reporting and overall financial tracking of a unit.
- Added advantage Skill - Knowledge of the below Systems (Preferred).
- ATM
- Card Management Solution
- POS
- Card perso
Skills Required
- 6+ years professional experience in the cards and payments domain
- PMP or Prince2 certification
- Degree in computer science or relevant field
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
