Project Manager
Location: 60 Madison Avenue, New York, NY | Hours: 9:00 AM – 6:00 PM ET | Type: Full-Time
Compensation: $80-95k base salary + performance bonus eligibility
ABOUT FF GLOBAL GROUP
FF Global is a members-only luxury travel and lifestyle concierge serving ultra-high-net-worth individuals and leading families globally. We specialize in highly customized travel planning, exclusive experiences, and complex logistical coordination across the world’s top destinations. As the company continues to grow, we are building stronger operational infrastructure to support a fast-moving, high-touch, and detail- driven environment.
ROLE OVERVIEW
We are seeking a Project Manager to help drive the day-to-day execution of company operations. This role serves as the execution engine of the team — ensuring tasks are tracked, projects move forward efficiently, and internal workflows remain organized and accountable. Working closely with leadership, you will oversee both internal operations and client travel projects in a high-touch, service-first environment. Additionally, this role will oversee the implementation of CRM and AI platforms needed to enhance the efficiency of the organization.
RESPONSIBILITIES
- – Own and maintain the company’s internal task and project management systems
- – Maintain the internal operational tracker and ensure tasks are properly assigned and progressing
- on schedule
- – Coordinate timelines across internal initiatives and client travel projects
- – Monitor deliverables and proactively flag delays or bottlenecks before they impact outcomes
- – Maintain operational documentation and standard operating procedures (SOPs)
- – Ensure clear and consistent communication across team members and departments
- – Lead weekly operations meetings and diligently track action items and follow-ups
- – Implement and maintain CRM and AI platform tools necessary for the company’s operating systems
IDEAL CANDIDATE
- – Proven track record as a Project Manager with demonstrable results
- – Prior experience in hospitality, luxury travel, concierge services, or a comparable high-service industry is required
- – 2–4 years of project manager experience in operations, consulting, hospitality, or startup environments
- – Exceptionally organized with acute attention to detail
- – Comfortable managing multiple concurrent projects across diverse stakeholders
- – Strong communicator with sharp problem-solving instincts
- – A proactive self-starter who thrives in fast-paced, high-expectation environments
PREFERRED TOOLS & PLATFORMS
– Notion
– Monday.com
– Airtable
– Asana
– Salesforce
– Hubspot
Skills Required
- Proven track record as a Project Manager with demonstrable results
- Prior experience in hospitality, luxury travel, concierge services, or a comparable high-service industry
- 2–4 years of project manager experience in operations, consulting, hospitality, or startup environments
- Exceptionally organized with acute attention to detail
- Strong communicator with sharp problem-solving instincts
What We Do
A members-only travel and lifestyle consultancy delivering highly customized experiences for ultra-high-net-worth clients, while building the next generation of modern hospitality infrastructure.
Why Work With Us
We operate at the intersection of luxury, logistics, and relationships serving some of the world’s most discerning clients. You’ll gain exposure to high-level decision-making, global travel, and real ownership in building a fast-growing, high-touch business.
