What you'll do:
- Manage your pipeline. You’ll oversee the flow of projects from intake to delivery - ensuring timelines are met, and maintaining high standards for quality and brand alignment.
- Be the guide. You’ll serve as the primary point of contact for a portfolio of clients, helping them move confidently from initial design kickoff through to construction. You’ll be their go-to resource, trusted partner, and advocate throughout the design and build journey.
- Own the experience. From answering early questions to coordinating final site walks, you’ll proactively manage all communication ensuring clients, contractors, and internal teams are aligned at every step.
- Turn complexity into clarity. You’ll help homeowners understand design concepts, construction timelines and contractor bids in plain, human language that builds trust and momentum.
- Inspire action. Whether it’s gathering design feedback or encouraging clients to meet with a contractor, you’ll be gently but purposefully moving clients toward key milestones, and toward a finished yard they love.
- Own your market. You’ll be responsible for understanding the contractor landscape in your territory - identifying skill gaps, prospecting and vetting new contractors, and ensuring there’s enough market coverage and supply to meet client demand and close projects.
- Partner. You’ll collaborate across design, operations and sales to ensure each project is progressing smoothly, quickly and with the level of care that defines the Yardzen experience.
- Drive successful outcomes. You'll be managed to a number, and achieving it means you've ensured your clients make it from design all the way through to build.
What success looks like:
- First and foremost, high client satisfaction. We’re in the client service business and aim to delight.
- Thoughtful communication and quick resolution of concerns. Design is most successful with effective communication.
- Fast project throughput and minimized delays. Our clients are on timelines and time is money.
- Beautiful builds. Design is in service of a built space and you’ll get each client successfully through the process.
- A calm, confident experience for every client you support. Each project is unique and comes with its own challenges. You’ll be the rock.
What you bring:
- Proven track record of driving sales growth while consistently delivering exceptional client experiences
- Exceptional written and verbal communication skills.
- Familiarity with tools like Zendesk, Podium, and Hubspot.
- Experience in client service, project coordination, or a related role.
- Comfort working in fast-moving, dynamic environments.
- An empathetic approach and talent for guiding and influencing clients.
- A deep belief in the power of great design - and a desire to help others realize it.
- A background in landscape design, architecture or residential construction is a strong plus.
What we offer:
- Remote work, always: We're a remote-first company
- Full coverage for you: 100% paid medical, dental, and vision insurance
- Competitive compensation: Salary that matches your skills and experience
- Support for growing families: 12 weeks of fully paid parental leave
- Monthly perks: Wellness, cell phone, and internet stipends to keep you connected and cared for
Top Skills
What We Do
Yardzen, the online landscape design and build company, is on a mission to help people live a better life outside. Yardzen’s expert team connects homeowners with talented landscape designers and contractors for the easiest, most delightful outdoor renovation experience available. Leveraging plant science, data, and modeling software, Yardzen’s remote design team creates custom, executable landscape designs that reflect a homeowner’s budget, style preferences, unique site conditions, and how they want to live in their space. The design phase includes a thorough round of revisions through a state-of-the-art online studio, allowing for homeowners to collaborate at their convenience and on their schedule. Then, to facilitate the transfer from the studio to the field, Yardzen’s team works with every homeowner to pair them with a local, vetted contractor in our Pro Network, ensuring a timely and highly communicative bidding and installation experience. Yardzen remains involved throughout the build phase, and beyond, guarantee that every client loves their new outdoor space.
Why Work With Us
At Yardzen, we’re committed to creating a space where our employees can bring their full selves to work and have equal opportunities to succeed. We are looking for people that will add to our culture, not just fit in.
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