Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Company Snapshot
- Over 12,000 professionals in over 40 locations across 3 continents
- Top 10 U.S. IT Staffing Firm
- Largest minority-owned U.S. IT Staffing Firm
- Top supplier to Fortune 500 companies
- Staffing Industry Analysts’ "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description:
Role involves managing production issues with first level support for issues, coordinating with developers for break fixes, tracking progress of issues as they are worked, keeping the production issue database up to date with the current status and root cause when resolved, and tracking recovery efforts after fixes are installed.
Must be organized, self directed, able to manage multiple tasks and progress them in parallel with some supervision.
Work with Infrastructure Manager to clearly outline next steps, track due dates, and follow up with business partners.
Required Skills/Qualifications:
- Ability to multi-task with some autonomy and manage competing priorities under demanding deadlines.
- Demonstrate excellent verbal and written communication skills with an ability to keep all stakeholders current with progress of issues effectively ∙
- Some knowledge of SQL including the ability to read through logs to find errors to advise on level of support.
- Must be results oriented and a motivated self-starter with a strong sense of urgency.
- Ability and willingness to work in challenging situations with aggressive timelines. • Meticulous attention to detail ∙
- Experience with data analysis to resolve production issues, preferably working in a technical environment.
- Previous experience in the financial services industry – credit card experience is a plus.
If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future or if you need assistance in making a connection. To know more about Collabera, please visit us on www.collabera.com. Should you have any questions, please feel free to call me on 973-310-4987.
Shilpa Pal
Technical Recruiter
Collabera
973-310-4987.
Top Skills
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
.png){kind=logo}
