General Responsibilities:
- Expected to collaborate and contribute effectively within a team environment.
- Able to solve complex problems and understands interrelated processes within the job role scope.
- Able to work towards achieving business goals without a predefined solution, showcasing adaptability and critical thinking skills.
- Implements product, process, automation and/or streamlines work using industry best practices or incremental ideas to improve experience, efficiency or quality.
- Demonstrates the ability to create team-level processes and optimize existing processes.
- Actively mentors junior team members, contributes to the hiring and performance management process, providing valuable insights.
Responsibilities:
- Manages various client accounts and serves as the liaison between clients and our internal production teams.
- Plans, develops, and oversees project schedules, workflows, and budgets.
- Partners with team leads to effectively allocate resources, assign tasks, and prioritize workloads based on deliverable expectations for concurrent projects.
- Maintains real-time knowledge of in-progress work, upcoming tasks, and critical deadlines for assigned client accounts.
- Regularly reports on project health and status to internal stakeholders and clients.
- Proactively identifies risks, proposes mitigation strategies, and, when necessary, conveys to clients and stakeholders.
- Ensures the quality of project deliverables and provides actionable feedback to team members if revisions or refinements are necessary.
- Oversees the management and delivery of key project documentation such as requirements, user stories, acceptance criteria, status, and burn reports.
- Contributes to client growth and retention through project continuation, enhancements, post-launch product support, and maintenance agreements.
Skills & Experience:
- Bachelor’s degree in Project Management, Marketing, or related field.
- 5+ years of experience managing successful digital projects.
- 3+ years of experience in a creative and/or technical client-facing role.
- Knowledge of the digital product development lifecycle.
- Experience utilizing Agile and Waterfall methodologies.
- Use of content management systems such as Drupal and Wordpress.
- Ability to manage business aspects of client projects, including: budget planning and review, scope management, risk identification and mitigation, resourcing allocation, and forecasting.
- Experience using productivity and project management tools such as Basecamp, Atlassian Suite, Google Analytics, and Wrike.
Top Skills
What We Do
Insomniac Design is an award-winning digital creative agency founded in 1999, based in D.C.’s historic Blagden Alley. We’re an agile, nimble and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. With offices in the U.S. and Europe, we’re a global team with diverse experience and cultural backgrounds who consistently strive for excellence. We specialize in human-centered design — with projects and work that includes complex web and mobile builds, digital transformation, branding, visual design, content, video and creative services.
We’ve worked in the areas of policy, advocacy, government, foundations, commercial brands, and more — with clients like Brand USA, UNICEF, The World Bank, World Health Organization, Amnesty International, BBC Worldwide, National Endowment for the Arts, Lufthansa Airlines, Adobe, and Google. Insomniac Design’s work has won numerous awards such as W3 Awards, Communicator Awards, and the AIB awards. Beyond the U.S., our work in Asia and Africa has been featured in news and media around the world.
