The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.
But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.
Project Manager has overall responsibility for the successful completion of customer development and deployment of medium/large complex projects. The position requires a professional with understanding of project management processes, and the ability to take full responsibility for applying company policies and procedures to resolve complex project management issues.
Responsibilities include developing a comprehensive integrated project plan and executing against that plan, providing leadership and oversight to the project team, managing customer expectations, and mitigating project risk. The Project Manager is responsible for the overall management of customer deliverables for all project team members, and accountable for client management and project profitability.
Responsibilities- Work with Professional Services Consultants (PSCs) to define project deliverables, set project timelines, run meetings and resolve business and technical issues. Develop project plans for internal staff and external customers using our Professional Services Automation tool.
- Without sacrificing quality, ensure project completion is within budget, on schedule and has met or exceeded customer expectations. Anticipate problems and resolve or escalate them to appropriate levels of management for resolution.
- Conduct business analysis and gather requirements of each customer, define solutions to meet customer results, and manage the resulting project.
- Responsible for Project Status reporting including actual cost of work performed against budgeted cost of work scheduled, issues and their resolution, and overall task completion status.
- Assist in defining integrations between proprietary software application platforms and with open source database technologies.
- Play a lead customer-facing role and manage customer relationships to successful outcomes. Conduct web-based and on-site meetings. Identify and clarify issues, and work collaboratively with customers to define and execute solutions.
- Prepare new or enhance existing documentation to help customers map business processes to software functionality.
- Conducts project retrospectives, maintains best practices and contributes to process improvements.
- 5+ years of experience defining and managing customer-facing software implementation projects, with a preference for experience on projects featuring system integrations.
- Experience managing projects for international customers is a plus.
- Familiarity with the tools and language of system integration, including SQL, APIs, hosting environments, configuration, and custom report generation.
- Experience working on a professional services team supporting external customers and projects.
- PMP preferred
- Proficient in project management methodologies and tools. Experience in Certinia a plus.
- Direct hands-on experience deploying and supporting hosted, highly available, multi-tenancy web-based applications.
- Fluency in web-based management tools, such as Salesforce.com, Clarizen, Basecamp, etc.
- Prior demonstrated experience managing virtual teams is a strong plus.
- Strong written and verbal communication skills.
Benefits
- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Unlimited PTO + Holidays + Flexible Work Schedule
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- Quarterly Wellness Reimbursement
- Remote Work Environment, supporting the Ultimate Employee Experience
Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.
Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.
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What We Do
Cayuse empowers globally connected research that reimagines collaboration and drives societal progress. Our platform uniquely addresses the entire hierarchy of research challenges: minimizing risk, driving efficiency, optimizing planning, and enabling world-class, data-driven research management. The powerful yet intuitive apps on the Cayuse platform help modernize processes and increase transparency across all points of the research lifecycle. Cayuse’s community of customers includes academic institutions such as the University of North Carolina, Ohio State, and NYU; pharmaceutical and biotech companies like Amgen and La Jolla Institute; as well as healthcare providers, government agencies, and non-profit organizations.
