Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.
The kind of person we’re looking for:
Paytronix: An Access Company is looking for a self-directed, confident person to manage the implementation of our SaaS products. In this role, you are part of the Client Services department and are an important first connection to our clients. You are responsible for guiding new clients from the moment they sign to the moment they launch on our platform. You will drive client facing projects and consult with groups within Paytronix: An Access Company in a highly collaborative environment. This is the perfect job for you if you are a driven contributor with a passion for launching clients and want to play a key role in the growth of an organization.
The kind of stuff you’ll be doing:
- Leading client deployments
- Building rapport and relationships with key stakeholders in client organizations
- Gathering detailed client requirements
- Creating and maintaining comprehensive project documentation
- Coordinating client and internal resources
- Identify and mitigate project risks and issues
- Seek feedback from clients to assess engagement and satisfaction levels; take corrective action as needed
- Managing project progress and adapting work as required
- Reporting and escalating to management as needed
- Conducting project review and creating detailed reports for executive staff
- Working with the Paytronix product and engineering teams on feature requests and product delivery
- Communicating with internal and external project stakeholders in person, over the phone and through email
- Ensuring projects meet deadlines
- Traveling less than 5-10% of the time
The kind of skills/experience you’ll need:
- 4+ years of experience in IT project management
- A BA or BS degree in Computer Science, Engineering, Management, Business Administration or similar discipline
- Solid organizational and time management skills including attention to detail
- Excellent interpersonal, verbal and written communication skills
- Remarkable customer relationship, presentation and meeting facilitation skills
- Capacity to manage high stress situations
- Ability to multi-task and manage various project elements simultaneously
- Conflict resolution skills
- Proficiency in MSOffice Suite, Salesforce, JIRA, Confluence
The extra stuff that would be nice:
- Experience with Certinia
- Knowledge of software development and testing
- Experience in the restaurant industry and/or with point-of-sales systems
- PMP certification
- IT networking experience
Base salary range: $90k-$105k
Benefits:
At Paytronix, we offer a wide variety of benefits aimed at allowing our employees to prioritize their well-being, and be their best selves:
Retirement:
- Paytronix allows employees to contribute to their 401k through Fidelity with an additional annual flat rate company contribution.
Medical:
- Paytronix offers medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed.
- Paytronix pays 75% of the premium for each of these benefits.
- Paytronix offers plans to contribute to Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Healthcare and Dependent Care FSAs.
Personal:
- Employees that are expecting receive a generous Parental Leave offering.
- Paytronix offers company-paid Short-term and Long-term Disability, and Life Insurances.
- Accrued FTO (Flexible Time Off), off during public holidays, and “floating” holidays.
Employee Betterment:
- Paytronix offers an Employee Assistance Program, Tuition Reimbursement, and free LinkedIn Learning membership.
Voluntary benefits include:
- Pet insurance through Wishbone for your furry loved ones. This is at a discounted rate.
- Protection from identity theft.
- Legal coverage for matters including, but not limited to: home and real estate, estate planning, and elder care.
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What We Do
Paytronix is a world-class Customer Experience Platform. By combining loyalty, CRM, Order & Delivery, and AI-driven insights in one platform we’ve made it easy to create seamless experiences that trigger repeat business and drive incremental revenue.
