Project Manager

Company Overview
Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.
Overview
Devis is seeking an experienced Project Manager to lead the implementation, customization, and optimization of the ServiceNow platform for a large-scale US Government project. The ideal candidate will have a strong background in project management, ServiceNow platform expertise, and experience working within federal government IT environments. This role requires exceptional leadership, effective communication skills, hands-on experience, knowledge of federal regulations and security requirements, and problem-solving skills to ensure successful project delivery within scope, schedule, and budget. The job is primarily a remote position, but there is an occasional expectation to visit the client site located outside of Washington, DC in suburban MD. This position is contingent upon award.
Primary Duties

• Lead the planning, execution, and delivery of ServiceNow implementation projects within a federal IT environment, ensuring alignment with government security requirements and compliance frameworks (FISMA, FedRAMP, NIST 800-53, etc.).
• Define project scope, goals, and deliverables in close collaboration with stakeholders, develop and maintain detailed project plans, schedules, and budgets. 
• Oversee the development and deployment of ServiceNow modules (ITSM, ITOM, ITAM, SPM, APM, TRPM, GRC HRSD, WSD and CSM), integrating with existing federal systems and applications.
• Serve as the primary point of contact for government executives, stakeholders, developers, cybersecurity, and cross-functional teams ensuring alignment with project objectives and requirements
• Facilitate Agile/Scrum workshops, working closely with developers and engineers in a DevSecOps environment.
• Provide strategic guidance on ServiceNow best practices, automation, workflows, integrations, and IT modernization efforts.
• Manage ServiceNow upgrades, patching, and continuous improvement initiatives, ensuring minimal disruption to mission-critical operations.
• Monitor and track key performance indicators (KPIs), identify risks, implement mitigation strategies and report project status to senior government officials and executive leadership.

Required Qualifications

• 5+ years of experience managing ServiceNow projects in federal or large enterprise environments.
• Demonstrated expertise in ServiceNow ITSM, ITOM, ITAM, SPM, APM, TRPM, GRC HRSD, WSD and CSM modules.
• Strong knowledge of federal IT compliance, governance, and security frameworks (FISMA, FedRAMP, NIST, RMF, ICAM).
• Experience managing Agile and DevSecOps teams, facilitating sprint planning, and ensuring continuous delivery.
• Excellent stakeholder management, communication, and leadership skills, with experience reporting to government officials and executive teams.
• Proven ability to lead multiple projects simultaneously in a highly regulated environment.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
• PMP, SAFe Agile, or ITIL certifications.
• Experience working with US Federal agencies.
• Technical background in ServiceNow development, scripting, integrations (REST/SOAP APIs), and automation.

Clearance

• The ability to pass a background check is required.