Project Manager

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. 

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. 

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

The Project Manager is responsible for leading complex customer implementations projects (typically multiple, simultaneous, complex implementations). Customer implementations are cross-functional and require a multi-disciplinary approach to problem solving across process, people, data, and technology. The Project Manager will be expected to interact and build relationships with customer subject matter experts, business process owners, customer partners and members of teams at multiple levels throughout THI. This role is critical to successfully growing THI by creating predictable and efficient project plans and processes to support our customers' needs.

Job Responsibilities:

• Delivery of large, complex, cross-functional projects or a portfolio of complex projects.
• Develop, maintain, and manage customer implementations to ensure projects are delivered on schedule, within agreed scope and with high customer satisfaction.
• Create and maintain relationships with customers and their partners.
• Identify, manage, and provide solutions for project delivery risks, project issues and project plan critical path activities.
• Be a resource to subject matter experts and business leaders to document and track business and project scope decisions.
• Facilitate business requirements definition and solution design meetings, as well as ongoing project status meetings.
• Review and continuously improve communications and/or presentations to support specific customer implementation processes, as well as those that can be leveraged for future implementations.
• Provide delivery assurance to customers.
• Maintain and enhance the project management repository, tools, and templates.
• Able to interpret how to continuously add value to the customer
• Prepare weekly status updates for stakeholders as well as management
• Be a resource to subject matter experts and business leaders to document and track business and project scope decisions.
• Facilitate business requirements definition and solution design meetings, as well as ongoing project status meetings.
• Assist the scheduling team with scheduling site visits.

Job Requirements:

• Strong due diligence and risk assessment skills
• Strong Customer Relationship skills
• Salesforce experience is strongly preferred
• Experience with managing software implementation projects
• Having basic IT, Networking, and cloud-based application knowledge preferred
• Bachelor’s degree or an equivalent combination of education/experience.
• PMP and Agile Certification (or desire to obtain certification) preferred.
• Demonstrated ability to manage multiple, simultaneous, complex projects successfully.
• Experience leading teams in a dynamic environment.
• Experience in the medical industry/ medical applications strongly preferred.
• Demonstrated ability to produce high quality deliverables, identify project delivery risks and drive to resolution.
• Proficiency with Excel, Outlook, Teams and PowerPoint.
• Excellent communication, presentation, analytical, problem solving and conflict resolution skills.
• Ability to work in an environment with changing priorities and embrace change.

Base Pay:

Expected Base Pay Range: $80,000 to $105,000 Annualized

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Bonus eligible:

 In addition to base pay, compensation for this position includes eligibility for a 5% annual bonus.

Benefits*:

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. 

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

*Topcon time off policies can vary between roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.