Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Project Manager, on the Operational Analystics & Insights (OAI) team you will orchestrate service delivery team focused around speech analytics behavior, data and call listening analytics, and other data products This includes the planning and executing of program deployments across all Charter Communications call centers.
WHAT OUR PROJECT MANAGERS ENJOY MOST

• Consulting with the business regularly to identify opportunities to leverage additional technology/process to improve operational performance, mitigate risk, and improve the customer experience.
• Designing onsite training, consultative remote solution reinforcement, and staff engagement for all supported roles. This may include technology, channel, staff design, and physical environment adaptations.
• Driving engagement, usage, adoption, and advocacy in assigned sites.

You'll work in a fast-paced, dynamic office environment. On a given day you'll manage project details, data collection, reporting, and communication to successfully drive project efforts. You'll thrive in this role if you can manage multiple projects and assignments simultaneously and develop strong working relationships with peers and project members.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: Project management: 2 years or more
• Education: Bachelor's degree in related field, or equivalent work experience
• Abilities: Fluent in Spanish, effective communication in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including Microsoft Office Suite of products
• Work environment: In-office; some travel required

Preferred Qualifications
Experience in the following:

• Operations leadership, project management, implementation, or strategic planning
• Contact Center Experience
• Learning/development, change management, and continuous employee improvement
• Formal Consulting

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Tools & Tech: Work with leading broadband network services and high-performing products on the forefront of the telecommunications industry
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards:

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KGN355 2024-32058 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-04-22 12:12 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of
$68,300.00 to $109,100.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.