Cronos Europa Portugal is the Lisbon delivery centre of Cronos Europa, part of the Cronos Group; a technology federation of 9,000+ professionals and 500+ competence centres across Europe. From our office at IDB Lisbon we deliver application development, architecture, and IT operations for major European organisations, working as an integrated nearshore extension of our clients' teams.
About the Assignment
- Client: Global automotive manufacturer — customer care and engineering technology programme
- Engagement: Full-time
- Start date: ASAP
- Duration: Up to 3 years
- Model: Nearshore delivery from Lisbon,
- Office presence: Minimum 3 days per week on-site in Lisbon
- Travel: Delivery is 100% from Lisbon. Occasional travel to Germany is likely; colleagues from Germany will also visit the Lisbon team.
- Level: Senior : minimum 8 years in IT project management, of which at least 3 leading multi-market or international rollouts.
Responsibilities :
ROLLOUT PLANNING AND EXECUTION
- Drive the deployment of global customer service capabilities and standards across markets through structured planning and execution governance
- Coordinate end-to-end rollouts from planning through go-live and stabilisation
- Plan cutovers so that live customer service operations continue with minimal disruption
- Track progress, milestones, and delivery commitments across parallel market rollouts
READINESS AND ADOPTION
- Ensure readiness across both business and technical teams before each market goes live
- Enable consistent adoption of the global standards, resisting per-market divergence
- Coordinate training, communications, and hypercare with the local organisations
GOVERNANCE
- Manage dependencies between markets, platform teams, and third parties
- Own risk and issue management: identify early, escalate clearly, drive to closure
- Align stakeholders across markets, business functions, and IT — and keep them aligned as scope evolves
- Report status to programme leadership with an accurate picture, not a comfortable one
Technical skills:
- Multi-market rollouts — proven IT project management delivering a common platform or standard across countries
- Deployment and cutover planning — in environments where the business is live and cannot stop
- Dependency, risk, and issue management — at programme level
- Stakeholder management — across business and IT, and across countries with differing local practice
- Adoption of global standards — experience driving them against local resistance
- Execution governance – ability to coordinate multiple parallel deployments while maintaining delivery control.
- English — professional working proficiency; it is the programme language
Nice to have:
- Project management certification (PMP, PRINCE2, or SAFe)
- Experience rolling out contact centre or CRM platforms — Genesys Cloud, Salesforce, or equivalent
- Background in customer service, after-sales, or another large-scale B2C service organisation
- Experience working in an Agile programme alongside Product Owners and Scrum Masters
- Change management or business readiness experience
- Additional European languages
- Highly proactive profile able to work autonomously
Why Cronos Group?
We’ll propose you:
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!
Skills Required
- Minimum 8 years of IT project management experience
- At least 3 years leading multi-market or international rollouts
- Professional working proficiency in English
- Experience delivering common platforms or standards across multiple countries
- Experience with deployment and cutover planning in live business environments
- Programme-level dependency, risk, and issue management experience
- Stakeholder management across business, IT, and multiple countries
- Experience driving adoption of global standards despite local resistance
- Ability to coordinate multiple parallel deployments through execution governance
- Project management certification such as PMP, PRINCE2, or SAFe
- Experience rolling out contact centre or CRM platforms such as Genesys Cloud or Salesforce
- Background in customer service, after-sales, or a large-scale B2C service organization
- Experience working in an Agile programme with Product Owners and Scrum Masters
- Change management or business readiness experience
- Additional European languages
- Ability to work proactively and autonomously
What We Do
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies. From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities. Our mission is to arm them with the tools they need to thrive in the digital age. Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises. Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group. Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts. Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres. By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum. For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
