Join Amity Accentix (formerly TrueVoice), a Subsidiary of Amity Solutions
Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology. Joining Amity Accentix means being part of a team at the forefront of voice tech, where your expertise will help shape the future of AI-driven communication.
Explore more about us at: https://www.amitysolutions.com
Your impact:
- Manage voice bot projects from end to end by planning project timelines with comprehensive activity tasks to ensure timely delivery while covering the full project scope.
- As a Project Manager, you will coordinate internal resources and third-party vendors to execute projects flawlessly. Your role may also require making critical decisions, identifying solutions to challenges, and maintaining strong relationships with clients, vendors, and stakeholders.
Your team:
- You will be joining the Amity Accentix: Professional Services team.
Your day-to-day responsibilities:
- Analyzing RFPs, TORs, and requirements to define project scope, estimate effort, and develop detailed project plans.
- Coordinating clients, internal teams, and vendors to ensure smooth project execution.
- Ensuring projects are delivered on time, within scope, and within budget.
- Create and maintain comprehensive project document, including hand over delivered projects to Application Support.
- Initiate or recommend features to improve our product, client's experience.
- The PM role includes designing voice bot flows and communicating with clients to create workflows that mirror real operations.
Your ideal profile:
- Bachelor’s degree in a related field (Computer Science, Business Administrations, Data Science preferred).
- Has experience as project manager, application support, customer success, or customer facing roles
- Strong client-facing skills with a clear, professional communication style
- Native Thai speaker with proficiency in English
- Good adaptive to learn new computer software and become proficient at user-level (non-technical)
- Capable of supporting multiple projects simultaneously. with ownership mindset, able to investigate basic issues independently
- Basic knowledge of technology or AI
- Bonus skill: Experience using help desk software, remote support tools, voicebot or chatbot industries
What’s in it for you:
- At Amity Solutions & Accentix, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together.
Discover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our official website.
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Skills Required
- Bachelor's degree in a related field
- Experience as a project manager, application support professional, customer success professional, or in a customer-facing role
- Native Thai language proficiency
- English language proficiency
- Strong client-facing skills and clear professional communication
- Ability to learn and use new computer software at a user level
- Ability to manage multiple projects simultaneously with an ownership mindset
- Ability to investigate basic issues independently
- Basic knowledge of technology or artificial intelligence
- Data Science background or degree
- Experience with help desk software, remote support tools, voice bots, or chatbots
What We Do
Amity is the secret to making any app memorable. We build ready-to-use modules that can be added to any app or website to fuel user engagement, such as chat, user profiles, social feeds, discussion forums, live streaming, video stories, and more. Forget about huge budgets, big engineering teams, and years of development to build an engaging app - with our technology, you can increase in-app engagement in just a few clicks. We make it easy for companies to upgrade their digital platforms and engage their communities in ways that they could only dream of before! For this reason, since our founding in 2020, we’ve been a trusted partner for global brands across all industries, with over 25 million people using our technology every month. We are a team of 100+ passionate people, spread across five office locations - London, Milan, Bangkok, San Francisco, and São Paulo - and we proudly power digital communities and experiences for hundreds of enterprise companies like Harley-Davidson, Ferrari, Pernod Richard, Noom and the World Economic Forum. Head over to www.amity.co to learn more, get in touch, and access our free resources on community building and app growth!
