The Role
Provide technical and administrative support for the AT&T Legacy Services Conversion project, conduct network and billing audits, lead VoIP and HELD Protocol migrations for E911 modernization, deliver training to NCS staff, and manage financial/billing reconciliation to realize cost savings.
Summary Generated by Built In
The scope of the proposed services will include the following:
LOS Audits & Project Support
This position will focus on financial review/improvement and specialty project support:
- Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
- Conduct comprehensive network and voice service and billing audits to ensure accuracy.
- Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
- Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.
Requirements
Expertise and/or relevant experience in the following areas are Mandatory.
- Minimum of 15 years’ experience with telecommunications technologies.
- Advanced understanding of telecom vendors, available services, and project management workflows.
- Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
- Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs.
- Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
- Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
- In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.
- Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.
The primary work location will be: Remote/Hybrid
Expected term for this engagement:
Start: 08/03/2026
End: 06/30/2029
Work Status: U.S. Citizen preferred.
Skills Required
- Minimum of 15 years' experience with telecommunications technologies.
- Advanced understanding of telecom vendors, available services, and project management workflows.
- Extensive knowledge of Centrex and other AT&T service offerings, including infrastructure, features and billing processes.
- Direct experience delivering telecommunications services to State governments, understanding state network/telecom needs.
- Experience leading financial and billing audits, reconciling invoices, identifying billing errors, and quantifying cost savings.
- Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
- In-depth knowledge of E911 regulations, best practices, and technologies.
- Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.
- U.S. Citizen preferred.
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The Company
What We Do
CL Hebron Enterprises Inc. is a technology and professional-services firm specializing in managed information-technology support, staff augmentation, strategic sourcing, and business solutions. It serves federal, state, and commercial clients with end-to-end IT services spanning ERP implementations, program and application operations, systems development, integration, requirements management, and business analysis. The company’s mission emphasizes partnership, quality, integrity, sustainable performance, and customer satisfaction.
